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Utility Business Account Representative - Bilingual in Plano at DISYS

Date Posted: 12/4/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Plano
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/4/2018

Job Description

Utility Business Account Representative - MUST BE BILINGUAL (Spanish) - The Utility Business Account Representative position is the primary point of contact for commercial customers who contact the Business Customer Care Center by phone, fax, internet and mail. The Utility Business Account Representative is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner.

Job Requirements

Essential Duties/Responsibilities:

  • Actively promote the company and the value of its products and services
  • Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services
  • Interface with a wide variety of people both internally and externally in a diplomatic manner
  • Effectively utilize resources, i.e. computer systems, software programs and phone equipment
  • Consistently apply knowledge required to perform technical and procedural aspects of the position
  • Bilingual, Spanish/English speaking ability, required for the bilingual position
  • Diffuse customer escalations (customer save skills)
  • Conduct outbound calls as required

MUST HAVES:

  • Utility experience required and Bilingual Spanish
  • High school diploma, GED, or equivalent Math and English skills required
  • Basic PC skills required
  • Must be able to type and talk simultaneously
  • Basic understanding of Microsoft Office software required
  • Demonstrated ability of good customer service skills; maintaining a calm, patient tone in face of customer objections; and questions
  • Excellent problem solving skills and ability to use good judgment to make decisions
  • Proficient in verbal and written communication skills including excellent listening skills
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.