Technical Writer in Cary, NC at DISYS

Date Posted: 3/19/2018

Job Snapshot

Job Description


Title: Technical Writer

Location: Cary, NC

Duration: initial 2 months, potential for extension

Rate: $30-34W2

DISYS is seeking a 2-3 year Technical Writer with ability to create technical and non-technical documentation with the focus on the audience to support our healthcare client with patient and pharmacy systems.

The Technical Writer will develop, gather, and disseminate technical information through the organization’s communications channels. And drive the creation of instruction manuals, how-to guides, and other supporting documents to communicate complex and technical information more easily.

Duties and Job Responsibilities

  • Work with Subject Matter Expert (SME) to create role specific work instructions and revise when necessary.
  • Determine the needs of end users of technical documentation.
  • Work with operations to make Work Instructions and Job Aids easier to use and thus need fewer instructions.
  • Organize and write supporting documents for systems.
  • Incorporate assets, such as photographs, diagrams, and charts that increase users’ understanding.
  • Select appropriate medium for message or audience, such as manuals
  • Standardize content across platforms and media.
  • Create table of contents and cite sources.
  • Release the document following final approval.
  • Gather usability feedback from internal customers and teams.
  • Revise documents as necessary and proofread for grammar and spelling.
  • Work with internal teams to obtain an in-depth understanding of the processes and the documentation requirements.
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
  • Write easy-to-understand user interface text, and online help
  • Create tutorials to help end-users use a variety of applications.


  • Requires a bachelor's degree in a related area and a minimum 2 years of relevant work experience as a Technical Writer.
  • Proficient in Microsoft Office Suite.
  • Strong organizational skills including the ability to prioritize, work under pressure and meet deadlines and schedules.
  • Ability to communicate effectively, both written and oral.
  • Strong customer service orientation.
  • Strong problem solver with the ability to present issues clearly and provide answers.
  • Highly motivated and committed to excellence with a positive attitude.
  • Ability to be flexible and work consistently in a dynamic and changing environment.
  • Ability to communicate with diverse groups and individuals.
  • Strong analytical skills.
  • Proven working experience in technical writing of work instructions, process documents for complex systems (patient tracking computer systems, pharmacy systems and processes, Standard Operating Procedures, phone, etc.).
  • Ability to deliver high quality documentation paying attention to detail.
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
  • Excellent written skills in English.

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.