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Technical Support in Atlanta, GA at DISYS

Date Posted: 12/4/2018

Job Snapshot

Job Description

Job Title: Technical Support - Network/Desktop Systems Support

Location: Atlanta, GA

Duration: 8+ months


Job description:

  • This position will provide phone based technical support for external networked desktop systems.
  • Installs, configures, and troubleshoots servers, workstations and peripherals in a heterogeneous environment.
  • Troubleshoots operating systems, computer hardware (including peripherals), network connectivity, virus and spyware, fax application, MS Outlook, pharmacy automation, Active Directory and small domains.
  • Communicates technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.
  • The successful applicant will possess exceptional customer service skills, be detail-oriented and take pride in quality of work while working under established SLAs.
  • Provides technical support to internal or external networked/ desktop systems.
  • Maintains password security, data integrity, and file system security.
  • Recommends hardware and software solutions, including new acquisitions and upgrades.


This position requires availability during the hours of 8:30 AM - 9:00PM Eastern Time. This position may also require flex scheduling to work weekends depending on the needs of the customer.

Minimum Requirements

  • 2+ years experience in desktop and networked systems support

Critical Skills

  • At least 1 year experience with call center environment required
  • Hardware, Server, Workstations and peripherals experience (Windows XP, Server2003 environment) required
  • Installing, configuring and troubleshooting networks and hardware required

Additional Knowledge & Skills (Nice to have – not manadatory)

  • Windows 7, Windows 10, Windows Server 2008, Windows Server 2012, SQL Server 2008 knowledge preferred
  • Unix Administration experience a plus
  • Experience with Terminal Services and SQL Database preferred
  • Business and technical writing experience a plus
  • Microsoft MCP Certification and/or MCSE and/or A+ Certification desired


If interested kindly apply or reach out to,


Karthik Kumar

Technical Recruiter

Digital Intelligence Systems, LLC (DISYS)

Phone: (972) 865-4215 | www.disys.com

Email: karthik.kumar@disys.com


Job Requirements

  • At least 1 year experience with call center environment required
  • Hardware, Server, Workstations and peripherals experience (Windows XP, Server2003 environment) required
  • Installing, configuring and troubleshooting networks and hardware required
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.