Technical Support Technician in Minneapolis, MN at DISYS

Date Posted: 8/7/2018

Job Snapshot

Job Description

Technical Support Opportunity

DISYS is currently seeking a Technical Support Technician for a long-term contract opportunity in Minneapolis, MN!

Job Description:

Responsible for timely resolution and escalation of employee incidents and requests. This position requires top-notch internal customer-support service, with exceptional communication and customer relationship skills. Strong analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute support requests. Provide in person and remote field service support to technical and non-technical employees, supporting a variety of desktop, laptop, and mobile based devices. This position will troubleshoot intermediate level incidents involving but limited to productivity, and web based applications, Oracle R12 Applications and Processes, Operating Systems, Active Directory, and Exchange. Further, this position is responsible for timely resolution and escalation of support requests.

Duties and Responsibilities :

  • Execute the process around the client equipment support.  (Workstations, Laptops, Printers, tablets, mobile devices…)
  • Deployment and operation of management tools to enable automation in deploying new equipment, upgrading and patching existing equipment and produce reports.  (Workstations, Laptops, tablets, mobile device management, printers, manufacturing systems…)
  • Standardize equipment and SW in the organization - client image (PC, Laptop), printers, mobile phones, support BYOD programs as needed
  • Help monitor equipment inventory, and order stock as needed.
  • Manage the client equipment lifecycle (Purchase, build, deliver, upgrade, retire), set the standards and monitor compliance.
  • Deploy and manage printing / scanning solutions
  • Manage client security (patching of clients, define rights on machines, make sure antivirus and FW are operational on clients)
  • Asset management of client related equipment
  • Work closely with system architect and information security teams in designing and deployment of secure solutions.
  • Execute Incident, Change, and Root cause ITIL processes. 
  • Primary interface with a location, business unit, or region. 
  • Implement and maintain Security Standards along with standard operational processes.
  • Assure that service requests and incidents are delivered per SLA and OLA expectations. 
  • Contributing in the delivery of the Technology Roadmap. 
  • Ensure the compliance of all new infrastructure services with the agreed standards and support the convergence to the new solutions. 
  • Execution of an 18 month to 3-year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in user productivity devices.
  • Primary partner with Network and Systems as the infield/on location smart hands. 

Education, Skills and Experience:

  • Strong verbal and written English and region specific language skills.
  • College degree, technical certifications, or equivalent experience required.
  • Previous ServiceNow experience a plus
  • Ability to handle many tasks simultaneously.
  • Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet and word processing.
  • Working knowledge of Oracle R12 application systems processes and support preferred.
  • Working knowledge of Microsoft Windows 7, 8.1 and 10
  • Working knowledge of Microsoft Active Directory, Exchange, and the Office suite.
  • 1-4 years previous experience in Help Desk/Technical Support position.
  • 1-4 years troubleshooting and application support.
  • Working knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients.
  • A strong dedication to quality customer service, and a working knowledge of service delivery procedures.
  • Excellent follow through and attention to detail.
  • Strong problem-solving skills and decision-making ability.
  • Good task management and organizational skills.
  • General knowledge of business telephone system functionalities.

Job Requirements

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.