Technical Support / Network Engineer / Cisco Support in Plano, TX at DISYS

Date Posted: 1/30/2018

Job Snapshot

Job Description

DISYS (www.disys.com).  DISYS is a global technology and business services consulting firm specializing in Business and IT Consulting & Staffing Services to commercial and government customers.  We are a $350 million private firm with 20 branches in the US and 13 international locations servicing over 200 Fortune 1000 clients.

Our TX Branch has the Below Job with one of our direct client .  If interested, please reply with your current resume & contact number and I will follow up with a phone call. 


Job Title: Technical Support Engineer (Level 1)

Location:  Plano, TX

Duration: 5 months contract to Hire/Permanent



Job Requirements

Duties

  • Provide Technical Support to customers and partners
  • Provide configurations, troubleshooting and best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
  • Provide fault isolation and root cause analysis for technical issues
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.

Skills

  • Excellent verbal and written communication skills and the ability to listen and understand a customer problem or question to help them solve it.
  • Excellent communication skills as it will be integral part of job (phone, email, documentation, etc.)
  • Knowledge with TCP/IP
  • Good knowledge with layer 4 protocols (TCP / UDP)
  • Good understanding of MAC / ARP / NAT / Route tables.
  • Knowledge with DHCP / DNS
  • Knowledge in Routing & Switching (OSPF / BGP / VLAN / STP)
  • Knowledge with Security (IPSEC / SSL-VPN)
  • Knowledge with Cisco, Checkpoint, Juniper (Netscreen), Fortinet products a plus
  • Knowledge with Authentication Protocols a plus (Radius / TACACS)
  • Certifications such as Cisco CCNA and Juniper JNCIA are highly preferred but not required.

 

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.