Technical Support Engineer / Network Engineer / Cisco Support in Plano, TX at DISYS

Date Posted: 9/15/2018

Job Snapshot

Job Description

.Net Developer

DISYS is currently looking for a Temp to Perm - Technical Support Engineer. I reviewed your resume on Job Portal and felt you would be a good candidate for the position. 


I would like to discuss the below opportunity in detail with you, should you be interested in applying.



Our TX branch has an opening for an Technical Support Engineer. I reviewed your resume on Job Portal and felt you would be a good candidate for the position. 


I would like to discuss the below opportunity in detail with you, should you be interested in applying.



Job Title: Technical Support Engineer (Level 1)


Location:  Plano, TX


Duration: 4 months contract to Hire/Permanent



Duties


  • Provide Technical Support to customers and partners Provide configurations, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.

  • Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.

  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

  • Travel may be required to customer sites in the event of a critical situation to expedite resolution.

  • Provide on-call support 24x7 on an as needed basis.

  • Set up equipment in the lab for replications



Skills:


  • Excellent verbal and written communication skills and the ability to listen and understand a customer problem or question to help them solve it.

  • Excellent communication skills as it will be integral part of job (phone, email, documentation, etc.) Knowledge with TCP/IP Good knowledge with layer 4 protocols (TCP / UDP) Good understanding of MAC / ARP / NAT / Route tables.

  • Knowledge with DHCP / DNS

  • Knowledge in Routing & Switching (OSPF / BGP / VLAN / STP) Knowledge with Security (IPSEC / SSL-VPN) Knowledge with Cisco, Checkpoint, Juniper (Netscreen), Fortinet products a plus Knowledge with Authentication Protocols a plus (Radius / TACACS)




Certifications such as Cisco CCNA and Juniper JNCIA are highly preferred but not required


Job Requirements



Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.