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Tax Customer Support in St. Louis, MO at DISYS

Date Posted: 11/18/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    St. Louis, MO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/18/2018

Job Description

A great opportunity to gain experience with a fortune 500 company here in St. Louis. We are looking for candidates who've had experience with tax preparation, cost basis experience, and recent college graduates who have a finance focused major. This is a full time position and hours are regular work hours, Monday through Friday.

Job Description:

  • Candidates will provide seasonal Tax Reporting Support for both year-end and tax time incoming questions from customers.
  • Will handle calls from customers who need assistance on things such as the request of tax forms or updates on tax form mailings - will need to be able to comfortably navigate the internal computer system.
  • This is a phone focused position.
  • All incoming calls will be focused on the customer's needs that arise for tax reporting, tax forms, dividends reporting for tax purposes, capital gains for tax reporting, etc.
  • Will handle a high volume of incoming calls (40-50 a day).
  • Will need excellent communication skills, and must be able to correspond with customers through phone and written correspondence.
  • Will handle escalated calls, and needs the ability to maintain composure under pressure is a must.
  • Great customer service is expected.

Job Requirements

  • Experience with Tax Reporting and/or familiarity with tax forms or Cost Basis, with a combination of receiving inbound calls required - or a recent graduate with a degree focused in finance.
  • Excellent communication skills with the ability to maintain composure under pressure is a must.
  • Previous call center experience preferred. Still must have knowledge of tax form information, cost basis, or the brokerage industry.
  • Finance & Accounting background gained via work or schooling is strongly preferred.
  • Strong computer and skills necessary.

Job Requirements

A great opportunity to gain experience with a fortune 500 company here in St. Louis. We are looking for candidates who've had experience with tax preparation, cost basis experience, and recent college graduates who have a finance focused major. This is a full time position and hours are regular work hours, Monday through Friday.

  • Experience with Tax Reporting and/or familiarity with tax forms or Cost Basis, with a combination of receiving inbound calls required - or a recent graduate with a degree focused in finance.
  • Excellent communication skills with the ability to maintain composure under pressure is a must.
  • Previous call center experience preferred. Still must have knowledge of tax form information, cost basis, or the brokerage industry.
  • Finance & Accounting background gained via work or schooling is strongly preferred.
  • Strong computer and skills necessary.
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.

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