Support Engineer - ESO L II in Chicago, IL at DISYS

Date Posted: 3/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description



The Support Engineer works with the team that is responsible for the day to day maintenance and support of our Enterprise Security environment comprising of Anti-virus and Advanced Threat Analytics and Encryption tools.


Responsible for supporting Enterprise Security Systems such as Symantec Endpoint Protection, Crowdstrike Falcon and various PKI technologies. Help coordinate distribution and compliance in coverage of security systems. Required to interact with vendors and contractors. Participation in the teams on call rotation is a requirement.


  • Work with the various teams in investigating and remediating virus’, malware and other detections.
  • Utilizes expertise to coordinate and implement deployments and upgrades of security tools.
  • Understanding of and adherence to ITIL best practices and change management.
  • Support of PKI systems including Venafi, Vormetric, HSM and RKMS.
  • Collaborate with other security teams within United on investigations and compliance issues.
  • Communicate with various teams to provide timely and accurate information and status updates.
  • Works closely with Engineering, Operations and IT Field Services.
  • On-Call rotations and after-hours work and weekends.

1 – 3 years’ experience specifically in day to day operations of an enterprise security organization.  With a familiarity in one or more of the following technologies: SEPM, FireEye, Crowdstrike, Vormetric, HSM, RKMS or Venafi.

The candidate should have solid fundamentals in parsing through logs for wire shark / netmon captures and show advanced trouble-shooting skills

Familiarity with Change Management

Be self-driven and motivated to learn

Knowledge / familiarity of scripting languages a big plus

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.