ServiceNow Manager in Saint Paul, MN at DISYS

Date Posted: 5/8/2018

Job Snapshot

Job Description

The ServiceNow manager will lead efforts in establishing a new ServiceNow instance within a global business environment. A successful candidate will have experience improving pre-existing ServiceNow environments by deploying out of the box ITSM applications (Incident, Problem, Change, Service Catalog, End User Portal, Service Request, Asset Management (CMDB), Knowledge Management). A candidate will also have in-depth knowledge of Service Layer technologies, and experience implementing APIs and integrations via Service Layer to leverage ServiceNow platform. The manager will communicate, negotiate, and partner with business partners, IT stakeholders, and internal customers, and enforce strong governance and establish flexible processes.

What You Will Do:

  • Manage all ServiceNow platform operations, including the Software Development Lifecycle process, demand management of all projects, requests and issues received. 
  • Oversee 3rd party ServiceNow managed service program, maintain vendor contract and drive overall governance and compliance.
  • Manage ServiceNow Roadmap; Schedule project implementations and drive delivery of projects on time.
  • Drive system and process improvement; Improve overall speed of delivery of releases of solutions to production through dev ops, agile model.
  • Drive adoption of Automated Testing program.
  • Drive regular system upgrades, platform maintenance and system stability
  • Work with all levels of professionals within the organization to provide guidance, offer support and assistance to achieve business goals.
  • Partner with vendors to drive improved vendor and system solutions and assist with facilitation of outsourced business projects.
  • Drive end user Customer Satisfaction; Create, maintain and enforce standard operating processes, and procedures; Support end user interactions with ServiceNow through the Self Service Portal.
  • Conduct interviews and make recommendations for new hires, consultants and/or replacement personnel.
  • Build strong relationships with other IT teams to ensure dialogue continuity between various departments.
  • Establish business solutions and ITSM related technologies to support the implementation of strategies set by leadership.
  • Communicate to stakeholders, business partners, and internal customers in technical and non-technical terms on matters pertaining to the ServiceNow platform.

Required Qualifications:

  • BA/BS Degree
  • 10+ years Information Technology Experience
  • 5+ years leading a ServiceNow platform
  • Experience with managing ServiceNow, ITIL processes, ITSM, and related products
  • Experience with implementing new technologies and services in the industry including bots, AI, machine learning
  • Experience with dev ops, agile and scrum methodology
  • Experience working with a managed service and offshore teams
  • Experience aligning technology solutions with business outcomes

Desired Qualifications:

  • Excellent organizational and leadership skills
  • Outstanding communication abilities
  • Collaborative, engaging and forward-thinking approach to business relationships

Job Requirements

DOE

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.