ServiceNow Business Systems Analyst in Saint Paul, MN at DISYS

Date Posted: 2/13/2018

Job Snapshot

Job Description

The ServiceNow Business Analyst will work as member of the IT ServiceNow Team and will manage the intake of requests to the team. The candidate will perform analysis on the requests to understand the current process, platform functionality and determine the best solution for the customer.



Main Responsibilities:


  • Manage intake of requests for ServiceNow team

  • Perform analysis on requests to understand platform functionality, the current process and the change requested to determine the best solution for the company, customer and the platform.

  • Assist the customer in finding a solution that meets their needs.

  • Perform requirements gathering

  • Present completed items ready to move to development in the Governance Board meeting for approval to move forward

  • Collaborate with team, customers, key stakeholders/process owners and vendors in order to meet delivery goals

  • Consistently work to improve on delivery and quality of service to the customer



  • Define, implement, document, standard operating procedures and best practices

  • Perform function for internal and external projects and assignments

Job Requirements


Basic Qualifications:


  • Degree in Information Technology or related degree

  • Experience working with ServiceNow or similar tool

  • ITIL Foundations Certified

  • Experience with ITIL processes

  • Must have experience setting up and leading meetings with customers

  • Must be able to work in a fast paced environment,  prioritize work and navigate competing tasks

  • Must have very strong communication and problem solving skills



Preferred Qualifications:


  • Ability to prototype and demo a solution in ServiceNow for customers

  • Experience with Project Management

  • Experience with testing

  • Experience working with an offshore development team



NOTE: To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status. 



Related Keywords:  ServiceNow, ITIL, Business Analyst, Business Systems Analyst, requirements


Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.