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Service Now Developer & Administrator in Durham, NC at DISYS

Date Posted: 12/5/2018

Job Snapshot

Job Description

Job Description

Primary role:

This person will be working with a team of other developers/admins and responsible for the development, maintenance and operations of ServiceNow. The candidate should be a skilled developer having worked with enterprise applications in an Agile environment and ideally have experience with ServiceNow.

Essential tasks/responsibilities:
 

  • Participate in the full software development life cycle: Analysis, Design, Development, Testing, Documentation, Training and Operational Support.
  • Insight on functional and non-functional requirements related to technical delivery of the project.
  • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming
  • Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test.
  • Develop and document best practice approaches and reusable assets.
  • Document and follow established processes for both Operational and Agile/Project development work.
  • Ensures project scope and objectives are accomplished within the prescribed time frame and funding parameters.
  • Ensure smooth and top-quality delivery of projects in collaboration with project manager and the project team.
  • Perform system and application configuration and management.
  • Provide Level 3 customer support of tickets assigned to the ServiceNow team.
  • Ensure smooth flow and support of high/critical tickets both during and after normal work hours.
  • Troubleshoot and resolve hardware and software problems.
  • Use SCRUM/Agile development methodologies

In addition to above,  if applying as Level 3 Team Lead you will

  • Serve in a lead role to support all Agile/Scrum ceremonies including Story grooming, Scrum, Release/Sprint planning, Demo and Retrospective etc. and follow-up on action items from these meetings.
  • Multi-tasking skills to effectively balance Sprints, Releases, Maintenance activities, Meetings and managing ticket queues.
  • Assist in the interview process and in on-boarding new staff, ensuring they are trained on all technical aspects of the job.
  • Help maintain vendor relations and management of contracting resources for ongoing projects
  • Support management in day-to-day personnel oversight and workflow management activities
  • Assist with keeping API tracking system up-to-date, Performance Reviews, budget planning and employee relations.
  • Serve as an expert resource for staff, fielding questions and educating on best practice.
  • Partner with management in identifying, developing and delivering Enterprise IT solutions.
  • Proactively apprise management of emerging technical issues that may require attention.
  • Keep abreast of IT industry trends and best practices. 
  • Ensure compliance with set Policies, Procedures and Standards

Education:
Bachelor's degree in a related field, or four years of equivalent technical experience required.

Experience Required:

Level 1 - One year of directly related IT experience is required.
Level 2 - Three years of directly related IT experience and 1 year of ServiceNow experience is required.
Level 3 - Five years of directly related IT experience and at least 2 years of ServiceNow experience is required.

  • Relational database expertise such as Oracle, MS Sql Server, etc. preferred
  • Service Oriented architecture and web services integration (SOAP, WSDL, REST) preferred
  • AJAX, JavaScript preferred
  • XML, XSLT preferred
  • Integration (interfacing) of enterprise software systems preferred
  • UI/UX design, Angular JS, HTML, CSS, Bootstrap, JSON, JQuery preferred

LICENSURE/CERTIFICATION:
None required. Preferred certification in development technologies, as appropriate for the position.


The following certifications are strongly preferred:

  • Agile / SCRUM experience, preferably acting in capacity as a SCRUM master
  • ITIL V3 Foundation Certification
  • ServiceNow System Administrator Certification
  • ServiceNow Implementation Specialist Certification preferred
  • Service Now/Remedy experience

Job Requirements

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.