Service Desk in Dallas, TX at DISYS

Date Posted: 3/13/2018

Job Snapshot

Job Description


Daily Job Functions: 

●  Provide telephone and on-site and remote support and problem resolution for all internal customers

●  Create, assign and track all incoming tickets in ticketing system (JIRA)

●  Provide tier I/II/III remote support for user management and PC hardware and software support

●  Must have experience with procuring hardware and software from vendors including Dell, Microsoft, Apple, Amazon etc.4

●  Office 365 Exchange (On-Premise and Cloud) administration (Distribution groups/Mail Contacts/Shared Mailboxes)

●  Manage system outages by following appropriate escalation path

●  Proactively find and resolve small issues before they become major events

●  Interfaces with outside clients and vendors for support

Some of the benefits of working at DISYS include: 

●  Competitive compensation package 

●  401k Retirement savings 

●  Major medical, vision, and dental insurance 

●  Holiday and vacation pay 

●  Short and long term disability 

●  Life insurance 

●  Unlimited growth potential

Job Requirements

Qualified Candidates will have 2-3 years’ experience of the following:

●  Experience managing licenses with Microsoft and other enterprise level vendors

●  Superior Customer Service and communication skills

●  Ability to quickly learn, adapt and understand new technologies

●  Must have strong Windows and Mac, laptop/desktop support experience

●  Experience troubleshooting VOIP issues (Cisco)

●  Need knowledge of building and maintaining images for multiple machines.

●  Must be self-sufficient at times and always a team player

●  Good understanding of core information technologies * servers, networking, DNS, mail transport, HTML, TCP/IP and network file systems

●  Highly dependable, good time management skills and self-motivated

●  Proven ability to operate in high pressure situations and successfully handle multiple priorities

●  Demonstrated problem solving and analytical capability

●  Experience with Active Directory, Microsoft Exchange (Office 365) and Google Admin

●  Enterprise level Service Desk Software experience required i.e. one of the following Service-now, JIRA, ZenDesk or similar

●  Experience with Microsoft Office (Work, Excel-Pivot tables and charts, Access, Project, and PowerPoint)

●  Adheres to defined Service Desk procedures and standards

●  Adhere to all company security and compliance standards

●  Willing to take calls and work after hours

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.