Service Desk Specialist in Columbus, OH at DISYS

Date Posted: 7/4/2018

Job Snapshot

Job Description

Hi,



Greetings From DYSIS!!!



My name is Aravind. I represent the Talent team within DISYS (www.disys.com).  DISYS is a global technology and business services consulting firm specializing in Business and IT Consulting & Staffing Services to commercial and government customers.  We are a $350 million private firm with 20 branches in the US and 13 international locations servicing over 200 Fortune 1000 clients.



If you are interested in the below position, feel free to reach me.



Job Title: Service Desk Specialist


Location: Columbus, OH


Duration: 3+ months



Description


Primary Responsibilities:



•        Answering incoming questions by phone, ticketing system, Chat, walk-up and email.



•        Assisting users in IT problem recognition, research, isolation and resolution.



•        Providing technical support for business applications, operating systems, utility software, remote access, security software, and telecommunications.



•        Assisting in the development of user documentation



•        Working within a team environment



Requirements:



•        Minimum of Associates degree in Computer Science or related IT major



•        1+ years of proven relevant Service Desk experience with in the past 3 years.



•        1 year minimum experience with a Call Management and Ticketing System



•        1-2 years of proven experience troubleshooting and resolving Windows 7 &10, Microsoft Office 2016/365 issues. Including Microsoft Project and Microsoft Visio



•        Experience installing and uninstalling software



•        1-2 years of experience with Active Directory (resetting passwords, creating and deleting groups)



•        Experience troubleshooting two-factor authentication issues



•        1 year minimum Experience providing support by Remote Desktop Connection



•        Experience with supporting mobile devices (iPhone/Android/iPad)



•        1-2 years of experience troubleshooting wired and wireless data communications and connectivity issues



•        Experience with installing desktop backup software and restoring data



•        Experience with troubleshooting laptop encryption software.



•        Knowledge and experience with computer navigation, functionality and terminology that can be demonstrated during troubleshooting



•        Ability to capture and document issues and resolutions in a ticketing system



•        Excellent oral and written communication skills


 


Must be available to work the time slots shown below. The time slot will be assigned by the manager.


9:00am - 6:00pm Monday- Friday


or


9:30am - 6:30pm Monday - Friday


or


7:00am - 4:00pm Monday - Friday


or


8:00am - 5:00pm Monday - Friday


Must be available to cover after hour on-call coverage and holiday coverage on a rotational basis.



The following product specific experience is desired, but not required to be considered for this position:



•        Experience with Microsoft Windows SharePoint Services



•        Experience with RSA Authentication Manager



•        Good Technology Administration



•        Experience using ServiceNow



•        Experience supporting and using AnyConnect



•        Experience supporting Bitlocker



•        Experience supporting McAfee encryption products



Warm Regards,


Aravindarajan


Technical Recruiter


Digital Intelligence Systems (DISYS)


Phone: 972-776-6775  | www.disys.com



Email: aravind.pandiarajan@disys.com

Job Requirements

Hi,



Greetings From DYSIS!!!



My name is Aravind. I represent the Talent team within DISYS (www.disys.com).  DISYS is a global technology and business services consulting firm specializing in Business and IT Consulting & Staffing Services to commercial and government customers.  We are a $350 million private firm with 20 branches in the US and 13 international locations servicing over 200 Fortune 1000 clients.



If you are interested in the below position, feel free to reach me.



Job Title: Service Desk Specialist


Location: Columbus, OH


Duration: 3+ months



Description


Primary Responsibilities:



•        Answering incoming questions by phone, ticketing system, Chat, walk-up and email.



•        Assisting users in IT problem recognition, research, isolation and resolution.



•        Providing technical support for business applications, operating systems, utility software, remote access, security software, and telecommunications.



•        Assisting in the development of user documentation



•        Working within a team environment



Requirements:



•        Minimum of Associates degree in Computer Science or related IT major



•        1+ years of proven relevant Service Desk experience with in the past 3 years.



•        1 year minimum experience with a Call Management and Ticketing System



•        1-2 years of proven experience troubleshooting and resolving Windows 7 &10, Microsoft Office 2016/365 issues. Including Microsoft Project and Microsoft Visio



•        Experience installing and uninstalling software



•        1-2 years of experience with Active Directory (resetting passwords, creating and deleting groups)



•        Experience troubleshooting two-factor authentication issues



•        1 year minimum Experience providing support by Remote Desktop Connection



•        Experience with supporting mobile devices (iPhone/Android/iPad)



•        1-2 years of experience troubleshooting wired and wireless data communications and connectivity issues



•        Experience with installing desktop backup software and restoring data



•        Experience with troubleshooting laptop encryption software.



•        Knowledge and experience with computer navigation, functionality and terminology that can be demonstrated during troubleshooting



•        Ability to capture and document issues and resolutions in a ticketing system



•        Excellent oral and written communication skills


 


Must be available to work the time slots shown below. The time slot will be assigned by the manager.


9:00am - 6:00pm Monday- Friday


or


9:30am - 6:30pm Monday - Friday


or


7:00am - 4:00pm Monday - Friday


or


8:00am - 5:00pm Monday - Friday


Must be available to cover after hour on-call coverage and holiday coverage on a rotational basis.



The following product specific experience is desired, but not required to be considered for this position:



•        Experience with Microsoft Windows SharePoint Services



•        Experience with RSA Authentication Manager



•        Good Technology Administration



•        Experience using ServiceNow



•        Experience supporting and using AnyConnect



•        Experience supporting Bitlocker



•        Experience supporting McAfee encryption products



Warm Regards,


Aravindarajan


Technical Recruiter


Digital Intelligence Systems (DISYS)


Phone: 972-776-6775  | www.disys.com


Email: aravind.pandiarajan@disys.com

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.