Service Desk Analyst in El Segundo, CA at DISYS

Date Posted: 11/7/2018

Job Snapshot

Job Description

Service Desk Analyst

Provide the company with augmented service that converts the 6700-support line to 24x7 for the user community.  The service will provide user support after hours, evenings and weekends with the exception of agreed upon holidays.

All afterhours team members will be located at C1 and will login to Cisco Finesse where they will receive live calls, provide initial triage, troubleshooting and resolution where possible.
The afterhours team will also provide support to the day time teams and have a clear line of delineation of activities that do not require the customer to be present to continue the work.

Experience: 1-3 Years

 

Responsibilities / Duties include but not limited to:

•        Software Installation/Repair/Configuration

•        Windows/Mac OS Troubleshooting

•        Basic Desktop/Laptop troubleshooting

•        Desktop/Laptop Imaging

•        Sanitization of Old Equipment

•        VPN Client Support

•        McAfee Client Support

•        SecurID Administration

•        IronKey Account Setup/Recovery/Password Reset

•        Unity Voicemail Pin Reset

•        VoIP Telephone Configuration

•        Password Reset AD/SAP/External SharePoint

•        Remote Access Troubleshooting

•        AirWatch Passcode Reset

•        Mobile Device Troubleshooting iPhone/iPad

•        QA Existing Tickets Created by other Group Members

•        Monitoring Service Desk/Service Desk QA Assignment Group

Location: El Segundo, CA

Schedule: 6:00 AM – 4:00 PM, Monday-Thursday and every other Friday

Clearance: Active Secret or ability to obtain upon hire

Job Requirements

Service Desk Analyst

Provide the company with augmented service that converts the 6700-support line to 24x7 for the user community.  The service will provide user support after hours, evenings and weekends with the exception of agreed upon holidays.

All afterhours team members will be located at C1 and will login to Cisco Finesse where they will receive live calls, provide initial triage, troubleshooting and resolution where possible.
The afterhours team will also provide support to the day time teams and have a clear line of delineation of activities that do not require the customer to be present to continue the work.

Experience: 1-3 Years

 

Responsibilities / Duties include but not limited to:

•        Software Installation/Repair/Configuration

•        Windows/Mac OS Troubleshooting

•        Basic Desktop/Laptop troubleshooting

•        Desktop/Laptop Imaging

•        Sanitization of Old Equipment

•        VPN Client Support

•        McAfee Client Support

•        SecurID Administration

•        IronKey Account Setup/Recovery/Password Reset

•        Unity Voicemail Pin Reset

•        VoIP Telephone Configuration

•        Password Reset AD/SAP/External SharePoint

•        Remote Access Troubleshooting

•        AirWatch Passcode Reset

•        Mobile Device Troubleshooting iPhone/iPad

•        QA Existing Tickets Created by other Group Members

•        Monitoring Service Desk/Service Desk QA Assignment Group

Location: El Segundo, CA

Schedule: 6:00 AM – 4:00 PM, Monday-Thursday and every other Friday

Clearance: Active Secret or ability to obtain upon hire

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.