Senior Break Fix - Crystal City/ Greenbelt in Chantilly, VA at DISYS

Date Posted: 10/26/2018

Job Snapshot

Job Description

TS Needed

Provide Level 2-3 support for various services as a member of the desktop break-fix team. 

The technician shall be responsible for providing maintenance of computing devices, associated peripherals, and approved software. The technician shall install and maintain hardware and software on those devices and associated peripherals.The technician shall install all upgrades (memory, hard drives, etc.) and peripheral devices purchased. The technician will provide the appropriate office support to coordinate and schedule new equipment installations. The technician shall monitor and update ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records. The technician shall be responsible for the on-site installation of new devices. The technician shall assist in coordinating, scheduling and performing relocations and re-installations of equipment upon approval. The technician shall perform periodic physical audits of end user computing devices to compare with ServiceNow’s records (deployment location, storage location, and assignee information).

Able to support systems on both classified and unclassified networks
Familiarity with security requirements (ICD 503, DFARS, etc)
Advanced understanding of Active Directory (heavy account management)
Basic to moderate understanding of UNIX (account management, permissions, etc)
Advanced understanding of the McAfee suite of security products (i.e. ENS, DLP, MDE)
Advanced understanding of hardware support experience (i.e. swapping hard drive, fan, motherboard)
Advanced understanding of troubleshooting HP systems
Moderate understanding of maintaining/troubleshooting VoIP devices (i.e. Cisco Call Manager/Unity)
Advanced understanding of supporting/ troubleshooting Windows 7, Windows 10, MS Office, network connectivity issues, etc

Sr Desktop Technician must possess good verbal and written communication skills with a high focus on customer service.
Sr Desktop Technician must possess ability to provide solutions to user problems to ensure user satisfaction and productivity
Sr Desktop Technician must have experience in leading technicians and/or administrators.
Sr Desktop Technician has advanced understanding of service delivery framework.


Work Location: Crystal City / Greenbelt



 

Job Requirements

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.