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Principal Service Designer / Design Thinkers & Innovation in Houston, TX at DISYS

Date Posted: 12/12/2018

Job Snapshot

Job Description

Principal Service Designer/Researcher & Innovation

•         An exciting opportunity to work at the new innovation hub in an enterprise environment. This new venture sets out to do things differently – we’re taking a unique approach, balancing human-centered design with an Agile technology capability to tackle complex wicked problems in original ways. With a great variety of potential projects in the portfolio, there are many different areas to investigate, so you’ll certainly not be bored!

•         Looking for a Senior or Principal Service Designer with the ability to tackle a complex problem area in terms of people, industry and scenario. Candidates should be able to plan, manage and execute a course of work, be highly independent, confident in their abilities and flexible enough to adapt to a fluid project landscape.

Any experience in the oil & gas, data-analytics and Lubricants areas would be desirable but not mandatory.

Job Requirements

Responsibilities & deliverables may include:

•         To investigate and identify distinct scenarios and opportunities to compile key use cases

•         Understand people involved in the subject area; compile stakeholder maps/ service ecosystems and personas/archetypes

•         Exploration into current processes; As-Is Service/Experience Mapping

•         Design and run collaborative and co-design workshops with internal teams to define opportunities and idea generation

•         Facilitate challenger workshops to refine concepts and propositions

•         Create ideal experience journeys for key stakeholders and key use-cases; User journeys, user flows, measurement framework

•         Detailing holistic service functionality - Service Blueprints, Service backlogs


General abilities:

•         Communicate work visually/diagrammatically as well as through the written word (Adobe Creative Suite experience expected)

•         Consider the wider business case

•         Appreciate the impact of incremental and disruptive ideas/innovation on ways of working and the greater business

•         Have an understanding of the impact of service solutions on technology build

•         Working closely with: UX researcher, Strategist, Digital Designer, Head of Design & Innovation, Product Manager, further management team

•         Facilitates workshops, brainstorming, user discussions, and conceptual prototypes of mobile applications with business representatives and development resources

•         Documents product designs, mockups, process flows, user Stories

•         Gather and document enhancement business requirements, create and maintain functional and technical design and specifications, architecture design

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.