Pc Technician in Casa Grande, AZ at DISYS

Date Posted: 6/22/2018

Job Snapshot

Job Description

JOB DESCRIPTION:



•        Technician with strong Excel and math skills (Basically as Senior Admin that is Technical – Also, must be able to walk-stand for 2-3 hours per day on the factory floor as needed.)



•        Strong computer based skills in Excel, word and power point Understands basic statistics Basic mechanical and electrical aptitude.



•        Able to read basic CAD drawings.


 


RESPONSIBILIIES:


 



•        Work with other Support Center analysts and Senior Technicians to understand workstation support needs.



•        Resolve calls that have been escalated in the Call Tracking system.



•        assume primary responsibility for clients workstation support.



•        Provide hands-on and remote controlled workstation support services.



•        Provide expertise on support services when requested by peers and clients.



•        May be required to create software images; lead/participate in Hardware & Software deployments.



•        Hardware and Software procurement and disposal;



•        Management of print server queues and network printers.



•        Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients.



•        Provide on-call/ level-2 support.



•        Provide primary Support Center operation (approximately 40/80 hours annually) to maintain awareness and enhance operations of Support Center.



•        Personally operate support outposts in client area.



•        Reconcile client demand for services with available resources.



•        Participate in Support Center planning functions.



•        Record all support activities for proper measurement of support business.



QUALIFICATIONS:



•        Associates Degree in Computer Science or related discipline.



•        At least two, typically four years’ experience in computer support.



•        Excellent customer service, interpersonal, organizational and communication skills.



•        Ability to work in a fast paced changing environment.


Job Requirements


JOB DESCRIPTION:



•        Technician with strong Excel and math skills (Basically as Senior Admin that is Technical – Also, must be able to walk-stand for 2-3 hours per day on the factory floor as needed.)



•        Strong computer based skills in Excel, word and power point Understands basic statistics Basic mechanical and electrical aptitude.



•        Able to read basic CAD drawings.


 


RESPONSIBILIIES:


 



•        Work with other Support Center analysts and Senior Technicians to understand workstation support needs.



•        Resolve calls that have been escalated in the Call Tracking system.



•        assume primary responsibility for clients workstation support.



•        Provide hands-on and remote controlled workstation support services.



•        Provide expertise on support services when requested by peers and clients.



•        May be required to create software images; lead/participate in Hardware & Software deployments.



•        Hardware and Software procurement and disposal;



•        Management of print server queues and network printers.



•        Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients.



•        Provide on-call/ level-2 support.



•        Provide primary Support Center operation (approximately 40/80 hours annually) to maintain awareness and enhance operations of Support Center.



•        Personally operate support outposts in client area.



•        Reconcile client demand for services with available resources.



•        Participate in Support Center planning functions.



•        Record all support activities for proper measurement of support business.



QUALIFICATIONS:



•        Associates Degree in Computer Science or related discipline.



•        At least two, typically four years’ experience in computer support.



•        Excellent customer service, interpersonal, organizational and communication skills.



•        Ability to work in a fast paced changing environment.



Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.