Operations Analyst in Atlanta, GA at DISYS

Date Posted: 4/7/2018

Job Snapshot

Job Description

DISYS is seeking an Operations Center Analyst for a long-term contract opportunity in Sandy Springs, GA!

Operations Center Analyst Position Summary

Operations Center Analyst provides front line monitoring, support, diagnosis, resolution and coordination with Incident managers and specialized support groups. Utilize several network monitoring tools to ensure the viability of the client’s network, while responding to a variety of hardware and software issues.

Works independently or as a team member on IT services support activities; work with the service owners to identify the monitoring requirements, monitor health of the services and related infrastructures, and work with the Incident Service Restoration Team and service owners to quickly restore the services.

Essential Functions

  • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
  • Have technical understanding in providing the information from monitoring tools or from system logs or similar tools to help service restoration team resolve the incidents quickly.
  • Works independently or as a team member on IT services support activities.
  • Be able to understand the application architecture dependencies and functional inter-relation for incident triage and root cause identification and documentations to assist in incident resolution.
  • Provide leadership for resolving incidents with a very high sense of urgency. An expert that will manage all high severity incidents from inception to resolution, ensuring quick and correct assessment of the issue, including identifying the impact to a specific Business Unit(s).
  • Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.
  • Analyzes and resolves incidents and requests regarding use of application software or hardware. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved.
  • Grows knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact.
  • Provides after hours and on-call support as needed.
  • Performs other duties as assigned
  • Shift work is required

Job Requirements

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.