Mortgage Preservation Specialist in West Des Moines, IA at DISYS

Date Posted: 9/20/2018

Job Snapshot

Job Description


•       Serves as the single point of contact to borrowers and/or agencies whose loans are delinquent or at high risk for delinquency.  Will be directly supporting East Coast Hurricane victims Duties include:

•       Recommend solutions to maintain home ownership, including HAMP, proprietary modifications, repayment plans. 

•       If modification options are not possible, discuss liquidation options including short sales, deed in lieu, etc. 

•       Responsible for analyzing the borrower’s financial situation and making recommendations on loan modifications/workout options to resolve delinquency. 

•       Identify, maintain, track and log requested documentation for loan modification review. 

•       Communicate with borrowers and/or agencies of loan modification decision, current status, options, timelines, coordination touch points, and borrower obligations through the process.

Job Requirements

Required Qualifications:

•       Call Center Experience – Must have experience in a high volume call center

•       Strong sense of empathy and love taking care of customers.

Preferred Qualifications:

•       2+ years of experience in mortgage loan origination, telesales, collections, default servicing, customer service or loss mitigation

•       BS/BA.

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.


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