Mid-Level Desktop Technician in Arlington, VA at DISYS

Date Posted: 10/9/2018

Job Snapshot

Job Description

TS/SCI Needed

Provide Level 2 support for various services as a member of the desktop break-fix team. 

The technician shall be responsible for providing maintenance of computing devices, associated peripherals, and client approved software. The technician shall install and maintain hardware and software on those client devices and associated peripherals. The technician shall install all upgrades (memory, hard drives, etc.) and peripheral devices purchased by the client. The technician will provide the appropriate office support to coordinate and schedule new equipment installations. The technician shall monitor and update Service Now to ensure that all Service Level Agreements (SLAs) are met and make updates to Service Now asset records. The technician shall be responsible for the on-site installation of new devices. The technician shall assist in coordinating, scheduling and performing relocations and re-installations of equipment upon approval from the client. The technician shall perform periodic physical audits of end user computing devices to compare with Service Now’s records (deployment location, storage location, and assignee information).

Intermediate understanding of iOS based mobile devices (i.e. AirWatch)
Intermediate understanding of the McAfee suite of security products including full disk encryption (i.e. McAfee MDE)
Intermediate understanding of hardware support experience (i.e. swapping hard drive, fan, motherboard)
Intermediate understanding of troubleshooting HP systems
Intermediate understanding of troubleshooting Apple systems
Intermediate understanding of maintaining/troubleshooting VoIP devices (i.e. Cisco Call Manager/Unity)
Intermediate understanding of supporting/ troubleshooting Windows 7, Windows 10, MacOS, MS Office, VPN, network connectivity issues, etc

Mid-Level Desktop Technician must possess good verbal and written communication skills, with a high focus on customer service.
Mid-Level Desktop Technician must possess ability to provide solutions to user problems to ensure user satisfaction and productivity
Mid-Level Desktop Technician has advanced understanding of service delivery framework.

Work location: Crystal City

Will be required to travel between multiple sites

Job Requirements

TS/SCI Clearance

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.