Mid Desktop Technician in Wilder, KY at DISYS

Date Posted: 8/4/2018

Job Snapshot

Job Description

The Deskside Support Technician - Mid is responsible for total support and troubleshooting of the Clients end-user environment and executing device lifecycle management activities including fulfillment, provisioning, deployment, support, and asset disposition. Primary job responsibilities will be Tier 2 issue resolution and support of all desktops, laptops, mobile devices, as well as the creation and termination of user accounts. This position interfaces directly with our co-worker, customers and requires excellent customer service skills as well as technical knowledge.

  • Execute deskside support services.
  • Collaborate with selected strategic team members to provide expertise and work direction.
  • Receive dispatch tickets and manage SLA attainment.
  • Support and maintain all equipment related to End User Computing during Break/Fix, IMAC (Install, Move, Add and Changes) and Desk Side Service type events.
  • Support and maintain all A/V equipment including Digital Signage, Projectors, Teleconferencing equipment and provide Smart Hands support for any Print or Network related outages.
  • Conduct technical support in accordance with documented standard procedures.
  • Provides resolution for escalated service tickets and properly track all activity via the applicable ITSM tool.
  • Maintain close contact and open communication with clients and management until an issue has been resolved.
  • Provide manager with regular updates on problems encountered and identify possible longer-term solutions or improvements to reduce future problems.
  • Works with Field Managers and Lead Technicians in the event of needed escalation to troubleshoot and solve technical problems.
  • Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.
  • Ability to provide support outside of core business hours when there is an outage or scheduled upgrade to take place at the assigned site.


Minimum Qualifications

  • High School Degree or equivalent AND 3+ years of experience supporting networked systems.
  • 3+ years of supporting a corporate, networked computer environment.


Preferred Qualifications

  • 2 year or 4 year Degree or vocational training equivalent in CS or MIS.
  • 3-7 years of experience installing, troubleshooting, and supporting corporate AV equipment.
  • 3-7 years of experience building, deploying, and troubleshooting desktop computers in a corporate environment.
  • 3-7 years of experience with Microsoft Windows OS, Active Directory, and SCCM.

Job Requirements

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.