IT - Voice / Data Network Consultant - Senior in Minneapolis, MN at DISYS

Date Posted: 4/11/2018

Job Snapshot

Job Description

Description:

What is the specific title of the position? Genesys Routing Engineer

What Project/Projects will the candidate be working on while on assignment? TSC Genesys Implementation and ongoing Routing work

What software tools/skills are needed to perform these daily responsibilities?

  • Develop new and/or enhance existing application or system code as assigned or provided in technical specifications
  • Perform the day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation
  • Coordinate activities with other technical and functional areas as required
  • Work may include sensitive healthcare information, data, trends, or claims
  • Support other team members, removing technical road blocks, and suggest new technical solutions

What skills/attributes are a must have?

  • 5+ years of Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
  • 5+ years of Configuration management tools
  • Experience in developing Routing workflows using Composer / IR
  • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
  • Experience in troubleshooting routing issues in production on call
  • Excellent Communication and interpersonal skills

What skills/attributes are nice to have?

  • Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
  • Experience using Cyara for call flow automation testing
  • Genesys certification in Routing

What are the work hours? (ex. 9am-5pm, day/night shifts, rotating shifts, etc) Mostly day and evening

What type of interview process is preferred? (Face to face, phone, Skype, or a combination of the three) Phone

Job Requirements

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.