IT - Systems Management Consultant in Plymouth, MN at DISYS

Date Posted: 3/14/2018

Job Snapshot

Job Description


ServiceNow Platform Operations

IDEAL CANDIDATE: 2 - 3 years supporting ServiceNow as an application.

TOP REQUIREMENTS: ServiceNow Admin, Troubleshooting/Root Cause Analysis skills, Exceptional oral and written communication skills.

  • ** What experience will set candidates apart from one another? Experience with Import sets, upgrades and ITSM module.

Team of 25

What are the top responsibilities for this position?

  • Responsible for core system configuration, gathering and documenting user and process requirements, functional requirements, and developing technical requirements and workflow customizations
  • Provide Level 2 support on ServiceNow platform for our employees
  • Ability to dissect incidents as they relate to the ServiceNow platform to quickly triage
  • Work with development team to migrate updates into the production environment
  • Well versed with Discovery, Mid servers and data models for discovery
  • Monitor health, usage and overall compliance of the application
  • Leverage your experience with the platform to devise solutions to address incidents and challenges
  • Collaborate with team members to look for ways to continuously improve our enterprise platform related processes (i.e. Incident Management, Problem Management, Change Management, etc.)
  • Ensure and maintain the integrity of the CMDB data
  • Collaborate and partner with other areas of IT to fulfill business/customer/partner needs & requests
  • Maintain current knowledge of relevant ITSM practices and technologies
  • Participate in continuous process improvement in all areas of ITSM

What software tools/skills are needed to perform these daily responsibilities?

  • ServiceNow
  • 3+ years of experience with ITIL oriented processes
  • 2+ year experience with ServiceNow related technologies, especially JavaScript and Jelly

What skills/attributes are a must have?

  • Troubleshooting/Root Cause Analysis skills
  • Experience in ServiceNow
  • Exceptional oral and written communication skills

What skills/attributes are nice to have?

  • ITIL v3 certification a plus
  • 3+ years of experience with ServiceNow Discovery
  • ServiceNow Administration certification strongly desired
  • ServiceNow Developer certification strongly desired

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.