IT - Applications Development Consultant - Specialized in Eden Prairie, MN at DISYS

Date Posted: 8/7/2018

Job Snapshot

Job Description

Needed: Operation Support Engineer

Solid opportunity to work for a great company with room to grow 

Solid pay and Benefits Available

Role responsibilities:

  • Monitor incident input pipelines and pick up Incidents on an availability basis
  • Follow up on alerts (email, text, phone, monitoring dashboards) and tickets created automatically or manually
  • Create Incident, Problem, and Change Tickets in ServiceNow as required
  • Access data from Monitoring, Error Logs, Queues, and Databases to analyze an Incident
  • Triage issues based on knowledge of applications and its infrastructure, and by using Play Books
  • Create/modify Play Books for Incident Triage on applications
  • Re-assign Incidents based on triage knowledge required
  • Communicate with Business and DEV teams as required for Triage and Root Cause Analysis
  • Suggest Improvements in Architecture, Design and Implementation of the applications to increase stability
  • Suggest Improvements in Monitoring and Application Logging
  • Ensure OPS SLAs are not being broken
  • Provide SME Triage and Root Cause Analysis in War Rooms
  • Participate in 24/7 support rotations

Required Experience:

  • 4+ years overall IT experience
  • 2+ years working experience with Java - ie. production support, testing, developer, etc.
  • 1+ years of SQL experience
  • Experience with Incident/Problem Management System (Service Now preferred) and/or 2+ years Production Support experience

Optional:

  • Jenkins, Codehub, Git, Artifactory, MySQL, RabbitMQ

If you or someone you know fits this job description, please apply to the posting asap! We offer referral bonuses...

Job Requirements

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.