Help Desk Technician in The Woodlands, TX at DISYS

Date Posted: 4/29/2018

Job Snapshot

Job Description

We are looking for an IT Service Desk/Help desk technician to go above and beyond while providing superb customer service. This person is the initial point of contact for internal company customers seeking assistance and support with the company's Office 365 Migration project

Responsibilities:


  • Primary responsibility is user support and customer service; being available to quickly diagnose and understand technical issues and resolutions during normal operational business

  • Provides timely response to all issues, updates internal customers on status, solicits additional information, if needed, and troubleshoots issue if appropriate

  • Citrix Applications Administration

  • Exchange email account management

  • Adherence to service level agreements

  • Installation & management of software

  • Using own initiative to research technical solutions in department specific applications

  • Working as part of a team to consistently achieve team projects, targets & goals

  • Flexible schedule a MUST


Skills required:


  • High School Diploma or Associates Degree in Computer Technology or related field (preferred)

  • A 'Customer is King' attitude and willingness to do whatever it takes to ensure customers and end users are 100% satisfied on every interaction

  • 3-5 years of Service Desk/Help desk experience

  • Ability to provide support over the phone; good phone skills

  • Experience with Office 365 a plus

  • Timeliness, attentiveness and consistent attendance

  • Installation and troubleshooting of software applications

  • Troubleshooting of Windows 7 and Windows 10 Professional

  • Administrative knowledge of Office 365 is a plus

  • Knowledge of Active Directory 

  • Knowledge of Citrix Application

  • Experience with Remedyforce or major IT ticketing system is a plus

  • Experience with remote administration software is a plus





Warm Regards,


Karthik Kumar


IT Recruiter


Digital Intelligence Systems, LLC (DISYS)


Phone: (972) 865-4215 | www.disys.com


Email: karthik.kumar@disys.com


Job Requirements

  • High School Diploma or Associates Degree in Computer Technology or related field (preferred)

  • A 'Customer is King' attitude and willingness to do whatever it takes to ensure customers and end users are 100% satisfied on every interaction

  • 3-5 years of Service Desk/Help desk experience

  • Ability to provide support over the phone; good phone skills

  • Experience with Office 365 a plus

  • Timeliness, attentiveness and consistent attendance

  • Installation and troubleshooting of software applications

  • Troubleshooting of Windows 7 and Windows 10 Professional

  • Administrative knowledge of Office 365 is a plus

  • Knowledge of Active Directory 

  • Knowledge of Citrix Application

  • Experience with Remedyforce or major IT ticketing system is a plus

  • Experience with remote administration software is a plus

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.