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Help desk support in Green Oaks, IL at DISYS

Date Posted: 12/7/2018

Job Snapshot

Job Description

•       Requires basic knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.

•       Good analytical and communication skills, sound judgment, and the ability to work effectively with clients and other Systems Division staffs.

•       Excellent customer service, interpersonal, organizational and communication skills;

•       Ability to work in a fast paced changing environment; Understanding of Windows based applications;

•       familiarity with relevant operating systems, the Microsoft Suite of products, the Internet and networking;

•       ability to recognize priority issues and escalate accordingly;  

•       ability to translate technical terms into non-technical language;

•       understanding of computer terms and acronyms; ability to learn new processes and procedures.

Duties:

•       Primary function is to answer calls arriving for the Support group and to accurately identify, prioritize and dispatch the service requests within the established standards.

•       Diagnose basic problems by asking accurate, concise questions in a professional and timely manner.

•       Accurately prioritize, categorize and log calls, manage metrics, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.

Job Requirements

   Requires basic knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.

•       Good analytical and communication skills, sound judgment, and the ability to work effectively with clients and other Systems Division staffs.

•       Excellent customer service, interpersonal, organizational and communication skills;

•       Ability to work in a fast paced changing environment; Understanding of Windows based applications;

•       familiarity with relevant operating systems, the Microsoft Suite of products, the Internet and networking;

•       ability to recognize priority issues and escalate accordingly;  

•       ability to translate technical terms into non-technical language;

•       understanding of computer terms and acronyms; ability to learn new processes and procedures.

Duties:

•       Primary function is to answer calls arriving for the Support group and to accurately identify, prioritize and dispatch the service requests within the established standards.

•       Diagnose basic problems by asking accurate, concise questions in a professional and timely manner.

•       Accurately prioritize, categorize and log calls, manage metrics, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.