Help Desk Support in Bothell, WA at DISYS

Date Posted: 7/8/2018

Job Snapshot

Job Description

Job Title: Help Desk Technician

Location: Bothell, WA

Duration: 12+ months


Essential Functions:

  • Responds to Help Desk tickets and telephone call requests for technical support.¬†Handles and resolves basic issues via phone support.
  • Identifies and resolves technical issues and/or researches and recommends effective solutions.
  • Ensures a timely resolution and/or escalates non-resolvable issues to higher-level teams. Installs, configures, and supports operating systems, enterprise business applications, and miscellaneous software applications.
  • Configures, and supports desktops, laptops, virtual workstations, mobile phones, and miscellaneous devices.
  • Serves as the IT liaison to consultants, state and county staff, vendors, volunteers, and other health care professionals.
  • Provides remote technical assistance to end users beyond regular business hours during an emergency or in support of special business projects and initiatives.
  • Adheres to departmental standards and ensures appropriate use of information systems.



Knowledge/Skills:

  • Basic understanding of supported products; covers installation, configuration, and troubleshooting of products provide those products meet pre-defined standards
  • Knowledge of Microsoft Windows and current Microsoft Office versions
  • Knowledge of Cisco network products and LAN/WAN hardware administration
  • Strongly desired: Experience with triage/ prioritizing of incoming calls, previous scheduling experience

If interested, kindly apply or reach out to,

Karthik Kumar,

IT Recruiter,

Digital Intelligence Systems, LLC (DISYS),

Phone: (972) 865-4215 | www.disys.com

Email: karthik.kumar@disys.com


Job Requirements

  • Basic understanding of supported products; covers installation, configuration, and troubleshooting of products provide those products meet pre-defined standards
  • Knowledge of Microsoft Windows and current Microsoft Office versions
  • Knowledge of Cisco network products and LAN/WAN hardware administration
  • Strongly desired: Experience with triage/ prioritizing of incoming calls, previous scheduling experience
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.