Help Desk support/Desktop support in Saint Petersburg, FL at DISYS

Date Posted: 9/7/2018

Job Snapshot

Job Description

Job Description:

Position : Help Desk position

Location : St. Petersburg, FL

Duration: 12+ Months   (Possibility of extension)


Job Duties:

Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership Utilizes knowledge management tools to help resolve client issues Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements Assists customers in performing basic software installations Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems Escalates trends and outages as needed to leadership and for Service News postings Manages time in customer contact center setting and documents time via activity codes Utilizes required activity codes to provide awareness of non-phone related activities Will be accountable for carrying on-call phone and responding to calls on a rotating basis

Job Requirements

Skills: Experience and Skills:

At least 2 years of recent help desk troubleshooting experience BS in Computer Science, MIS or related degree preferred May work a non-standard shift including nights and/or weekends and/or have on-call responsibilities Basic technical knowledge of the following preferred: o Installing, troubleshooting and maintaining computer hardware and software Operating systems (OS) Mobile devices Networking Business applications Security products Financial services applications a plus

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.