Help Desk/ Customer Support in Westford, MA at DISYS

Date Posted: 6/14/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Westford, MA
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    6/14/2018

Job Description


•        Job Title: Agency Helpdesk IT Engineer



•        Location: Westford, MA



•        Duration : 12 Months Contract 


 


Duties:



•        This role is part of a highly skilled IT team responsible for supporting Juniper's IT and telecommunications infrastructure globally.



•        You will be working within the function as helpdesk operator and monitoring and maintaining computer systems and services as required.



•        Working hours will change and you will most likely to be working shifts on the helpdesk.



•        This role offers an individual with proven skills the opportunities to expand their knowledge into all aspects of core IT Administration. The client focus is to grow a first class internal IT operation, which provides the tools, procedures, methods, support and infrastructure to support a global operation.



•        You'll be at the busy front-line, dealing directly with employees who have technical issues.



•        Diagnosing and solving hardware/software faults and resolve technical hardware and software issues



•        Logging customer/employee queries, analyzing call logs to spot trends and underlying issues



•        Respond to requests for technical assistance in person, via phone, electronically



•        Research questions using available information resources



•        Advise user on appropriate action



•        Follow standard help desk procedures



•        Log all help desk interactions



•        Redirect problems to appropriate resource, identify and escalate situations requiring urgent attention



•        Track and route problems and requests and document resolutions



•        Prepare activity reports

Job Requirements

Skills & Experience



•        Knowledge of Active directory.



•        Hands on Windows 7,8 and 10 operating system.



•        Basic knowledge of Lenovo ThinkPad & Apple Mac Hardware.



•        Hands on 0365 cloud and Microsoft Lync.



•        Hands on MS Outlook 2007 & 2013,2016



•        Knowledge of RSA Console/Technology.



•        Basic Knowledge of SCCM client.



•        Knowledge of VIOP phones.



•        Basic troubleshooting knowledge of Networking.



•        Experience with mobile devices (Apple, Android & BlackBerry)



•        Experience with Symantec Endpoint Protection



•        Experience with Wireless Networks


Thanks



Kishore Vasudevan


Technical Recruiter


Digital Intelligence Systems (DISYS)


Email: kishore.vasudevan@disys.com


Ph No: 551-226-5366


LinkedIn: https://in.linkedin.com/in/kishore-vasudevan-349507120


“Don’t dream your success. Work for it !!!

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.