Help Desk/ Customer Support in Westford, MA at DISYS

Date Posted: 6/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    Westford, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

•        Job Title: Agency Helpdesk IT Engineer

•        Location: Westford, MA

•        Duration : 12 Months Contract 



•        This role is part of a highly skilled IT team responsible for supporting Juniper's IT and telecommunications infrastructure globally.

•        You will be working within the function as helpdesk operator and monitoring and maintaining computer systems and services as required.

•        Working hours will change and you will most likely to be working shifts on the helpdesk.

•        This role offers an individual with proven skills the opportunities to expand their knowledge into all aspects of core IT Administration. The client focus is to grow a first class internal IT operation, which provides the tools, procedures, methods, support and infrastructure to support a global operation.

•        You'll be at the busy front-line, dealing directly with employees who have technical issues.

•        Diagnosing and solving hardware/software faults and resolve technical hardware and software issues

•        Logging customer/employee queries, analyzing call logs to spot trends and underlying issues

•        Respond to requests for technical assistance in person, via phone, electronically

•        Research questions using available information resources

•        Advise user on appropriate action

•        Follow standard help desk procedures

•        Log all help desk interactions

•        Redirect problems to appropriate resource, identify and escalate situations requiring urgent attention

•        Track and route problems and requests and document resolutions

•        Prepare activity reports

Job Requirements

Skills & Experience

•        Knowledge of Active directory.

•        Hands on Windows 7,8 and 10 operating system.

•        Basic knowledge of Lenovo ThinkPad & Apple Mac Hardware.

•        Hands on 0365 cloud and Microsoft Lync.

•        Hands on MS Outlook 2007 & 2013,2016

•        Knowledge of RSA Console/Technology.

•        Basic Knowledge of SCCM client.

•        Knowledge of VIOP phones.

•        Basic troubleshooting knowledge of Networking.

•        Experience with mobile devices (Apple, Android & BlackBerry)

•        Experience with Symantec Endpoint Protection

•        Experience with Wireless Networks


Kishore Vasudevan

Technical Recruiter

Digital Intelligence Systems (DISYS)


Ph No: 551-226-5366


“Don’t dream your success. Work for it !!!

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.