Help Desk Analyst in Fort Worth, TX at DISYS

Date Posted: 10/12/2018

Job Snapshot

Job Description

Help Desk Analyst I
Long term Contract - Fort Worth, TX

  • Mon-Fri : 7a-4p or 1p-10p, with the flexibility to adjust schedule if called upon to do so. Building: TSOC

  • Applicants will be provided by a chosen Contractor Agency appointed by BNSF Management. Analyst will provide general technical support for the organization during a shift between 7am and 10pm Monday through Friday.

  • This analyst group will be providing support for legacy, in-house applications in addition to a suite of new applications that will replace them on Windows 7, Windows 8.1, and Windows 10 systems.

  • The analyst group will support trouble calls from internal customers across the United States, Mexico, and Canada. Applicant must be able to effectively address customer and employee concerns by oral and written communications.

  • Applicant will be required to apply analytical thinking, deductive reasoning and problem solving techniques effectively. This group is expected to multitask, manage shifting priorities, and work independently to completion of tasks and deadlines.

  • They should be very familiar with the Microsoft Office suite of tools that will be used daily in their assignments. Applicant would also have the ability to work between 7am and 10pm Monday through Friday with the possibility of weekends in the future.

Job Requirements

  • 1+ years of IT help desk analyst experience

  • The applicant must have the ability to work any of the shifts: Mon-Fri 7am-4pm Mon-Fri 1pm-10pm

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.