Financial Crimes Analyst in Chandler, AZ at DISYS

Date Posted: 9/13/2018

Job Snapshot

Job Description

Exciting Contract-to-Hire Opportunity through DISYS! APPLY TODAY!!!

Start Date: 10/9/2008

Hours: Must be able to work an 8 hour shift within the hours of 6:00 am – 9:30 pm, also be able to work either Saturday or Sunday, there won’t be any exceptions, candidates must be okay working any shift as they will be selected after training for different management groups within the division

  • Everyone will work 1 weekend and have 1 weekday off, this will be a set schedule, and it will be selected after training, must be available for all shifts

Job Description:

  • This will be taking inbound calls in a call center for debit card fraud. The average call is 16 ½ minutes and average between 40 to 55 calls per day.

  • Will be talking with customers who have had a charge on their debit card that they are disputing.

  • Must have excellent customer service and empathy for the customer as they have been charged and are usually upset.

  • Will access up to 11 different software programs to locate the customer information and check on the charges.

  • Must be able to make quick decisions on to whether it is a fraudulent charge or not.

  • Must be able to keep a conversation with the customer and have empathy for their situation.

  • Will manage a wide variety of calls and will be checking status of claims, adding transactions, fee adjustments, interest adjustments for fraudulent charges, closing cards, re-opening cards

  • Must look for ways to help the customer and pay the customers or be able to effectively communicate a denial.


Job Requirements


  • 1+ years of experience in a high-volume call center environment

  • MUST be able to pass criminal background check

Preferred Qualifications

  • Banking/financial background, bank teller experience

  • Bilingual a plus!

  • Computer experience –must be very good with computers

  • Customer Service Experience


Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.