Desktop Technician - Senior

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    over 1 year ago

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DISYS has an immediate opportunity available for a Senior Desktop Technician to provide Level 2 support for various services as a member of the desktop support / break-fix team in an enterprise / classified environment.
The Senior Desktop Technician shall be responsible for:

  • Providing maintenance of computing devices, associated peripherals, and approved software, and shall install and maintain hardware and software on those devices and associated peripherals.

  • Installation of all upgrades (memory, hard drives, etc.) and peripheral devices.

  • Provide appropriate office support to coordinate and schedule new equipment installations.

  • Monitor and update ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records.

  • On-site installation of new devices.

  • Assist in coordinating, scheduling and performing relocations and re-installations of equipment.

  • Perform periodic physical audits of end user computing devices to compare with ServiceNow records (deployment location, storage location, and assignee information).


  • Six to 10 (6 -10) years' experience in an IT support role, preferably as a Desktop (Desk-Side) or Help Desk Technician

  • Ability to support systems on both classified and unclassified networks

  • Supporting enterprise level PC's.

  • Active Directory (heavy account management).

  • UNIX (account management, permissions, etc.).

  • McAfee suite of security products (i.e. ENS, DLP, MDE)

  • Hardware support experience (i.e. swapping hard drive, fan, motherboard)

  • Troubleshooting HP systems

  • Maintaining/troubleshooting VoIP devices (i.e. Cisco Call Manager/Unity)

  • Installing/supporting/ troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and perform system (re)imaging using LANDesk or other imaging technologies.

  • Data transfers using USMT.

  • Inventory management, shipping and receiving, asset management. Includes: warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking.

  • ServiceNow (or similar) ticketing system.

  • Leading technicians and/or administrators.

  • Service delivery framework.

  • Familiarity with security requirements (ICD 503, DFARS, etc.).

  • Ability to stand, walk extended distances, bend, stoop, squat and lift up to 35 lbs. from the floor to desktop height for up to 12 hours a day.


  • Working knowledge of audio, video, control, and communications systems.

  • Knowledge of audio, video conferencing, or control equipment manufacturer certifications is a plus (Polycom, AMX, Crestron, etc.)

This position requires a Department of Defense Security clearance at the Top Secret/SCI level for consideration
Completed poly desired or must be eligible to obtain
U.S. citizens only are eligible for a security clearance and will be considered for this position

  • High School Diploma, required. College degree in IT course work preferred

  • IAT Level-2 technical certification (preferably CompTIA Security+) within 90 days of hire


  • Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints.

  • Valid driver's license/Real-ID with clean driver's history.

  • Self-starter with extremely strong work ethic.

  • Excellent time-management and multitasking skills.

  • Exceptional attention to detail and high level of accuracy required.

  • Demonstrated problem solving and people skills.

  • Ability to research, resolve and complete tasks within pre-determined deadlines and schedules.

  • Able to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis.

  • Excellent communication skills, both verbal and written, to articulate details in a professional manner.

  • Must embrace technology to promote efficient operations.

  • Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.

Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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