Desktop Technician - Level II

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  • Location:

    El Segundo

  • Job type:

    Permanent

  • Job ref:

    812089

  • Published:

    25 days ago

  • Expiry date:

    02/09/2023

  • Startdate:

    ASAP


DISYS has an immediate opportunity available for a mid-level Desktop Technician to provide Level 2 support for various services as a member of the desktop support / break-fix team. This position supports our premier aerospace customer.

The Desktop Technician shall:

  • Be responsible for providing maintenance of computing devices, associated peripherals, and approved software, and shall install and maintain hardware and software on those devices and associated peripherals
  • Install all upgrades (memory, hard drives, etc.) and peripheral devices
  • Provide the appropriate office support to coordinate and schedule new equipment installations
  • Monitor and update ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records
  • Assist in coordinating, scheduling, and performing relocations and re-installations of equipment
  • Perform periodic physical audits of end user computing devices to compare with ServiceNow's records (deployment location, storage location, and assignee information)

JOB SPECIFIC REQUIREMENTS AND SKILLS:

  • Three (3)+ years' experience in an IT support tole, preferably as a Desktop (Desk Side) or Help Desk technician
  • Intermediate knowledge in supporting enterprise level PC's
  • Intermediate understanding of the McAfee suite of security products (i.e. ENS, DLP, MDE)
  • Intermediate understanding of hardware support experience (i.e. swapping hard drive, fan, motherboard)
  • Intermediate understanding of troubleshooting HP systems
  • Intermediate understanding in maintaining and troubleshooting VoIP devices (i.e. Cisco Call Manager/Unity)
  • Intermediate understanding of installing/supporting/ troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and perform system (re)imaging using LANDesk or other imaging technologies
  • Intermediate understanding of data transfers using USMT
  • Intermediate understanding of inventory management, shipping and receiving, asset management. Includes: warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking
  • Good verbal and written communication skills with a high focus on customer service
  • Experience in leading technicians and/or administrators
  • Ability to provide solutions to user problems to ensure user satisfaction and productivity
  • Advanced understanding of service delivery framework
  • Ability to plan and prioritize work assignments to meet deadlines/SLA's in a fast-paced environment without supervision

This position requires an active Department of Defense security clearance at the SECRET level or ability to obtain and maintain a security clearance
U.S. citizens ONLY are eligible for clearance and consideration for this position

EDUCATION:

  • High School Diploma required, college coursework in IT studies preferred
  • IAT Level-1 Technical Training Certification (e.g.: CompTIA A+) recommended, Security+ preferred

EMPLOYMENT REQUIREMENTS:

  • Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints
  • Valid driver's license/Real-ID with clean driver's history
  • Self-starter with extremely strong work ethic
  • Excellent time-management and multitasking skills
  • Exceptional attention to detail and high level of accuracy required
  • Demonstrated problem solving and people skills
  • Ability to research, resolve and complete tasks within pre-determined deadlines and schedules
  • Able to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis
  • Must embrace technology to promote efficient operations
  • Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs

PAY SCALE:

  • $27.90/hour - $32.83/hour, commensurate with experience
  • Relocation assistance may be available for qualified candidates


Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.