Desktop Support Technician in Sugar Land, TX at DISYS

Date Posted: 7/17/2018

Job Snapshot

Job Description

Desktop Support Analyst

Our client a leader in oil field services is looking for a Desktop Support Analyst. Knowledge, technical innovation and teamwork are at the center of who they are. For more than 80 years, they have focused on leveraging these assets to deliver solutions that improve customer performance.

Senior Desktop Support Analyst

The Desktop Support Specialist is a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. Onsite Support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues. The Desktop Support Specialist also enforces desktop and laptop policies and procedures. Essential   

Responsibilities and Duties:

  • Provides second-line investigation and diagnosis
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines-
  • Escalates unresolved incidents/service requests within agreed timescales
  • Logs relevant incident/service request details per help desk procedures
  • Communicates with client regarding incident progress
  • Ensures tickets are updated at all times until issues are resolved
  • Conducts customer/user satisfaction callbacks/surveys- Completes GET IT training for User Support Analysts
  • Complies with QHSE and IT policies
  • Liaises with clients, other  IT support groups and 3rd party providers when necessary
  • Performs staging of PCs
  • Performs IMAC (Install, Move, Add and Change)
  • Conducts hardware and software maintenance and support
  • Troubleshoots and resolves PC incidents and/or VIP requests
  • Coordinates with Service Desk for hardware repair
  • Assists with SSO on IT security issues and virus elimination
  • Assists local Server Team when server maintenance is required
  • Works closely with Distributed Services, Systems, Network Support and Event Management teams- Coordinates spare asset inventory
  • Maintains asset management
  • Assists local Network Team when network equipment maintenance is required
  • Presents and educates IT solutions, methods, and tools to Clients in order to increase their efficiency
  • Channels requests for help to the appropriate functions for resolution, monitors resolution activity and informs clients of progress
  • Works with Infrastructure or Distributed Services team to deploy upgrades to customers LANs, WANs and wireless networks
  • Advises junior members of the team
  • Has authority to manage small, low risks IT projects at location
  • Ensures process consistency through calls, group meetings and workshops
  • Listens, understands, and interprets Client requirements in order to propose solutions which enable the business to be more efficient

Skills:

  • Experience with an IT related discipline. Remedy Ticketing System, Windows 10 Imaging, and Office 356 experience are plus.

Education:

2 yr. degree min/preferred 4 yr. degree

Job Requirements

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.