Desktop Support Technician in Houston, TX at DISYS

Date Posted: 1/26/2018

Job Snapshot

Job Description

Desktop Support Technician

Our client a leader in oil field services is looking for a Desktop Support Technician. Knowledge, technical innovation and teamwork are at the center of who they are. For more than 80 years, they have focused on leveraging these assets to deliver solutions that improve customer performance.

Desktop Support Technician: 
The Desktop Support Technician (Tech) is part of a global support team that provides local business hour support. Desktop Support works directly with our internal customers to provide desktop support both locally and remotely.  The Desktop Support Technician (Tech) is responsible for the daily tasks of the local support team. The Tech is responsible for resolving as many incidents as possible, within their scope and within SLA’s, while observing and reinforcing IT policies and standards. This position will report to the local Site Coordinator as part of Corporate IT Infrastructure.  This position will be responsible for traditional desktop technical support – PC’s, peripherals, PDA’s, mobile devices, networked printers, standard office productivity applications, user ID administration, equipment deployments, local servers, local network appliances, and asset/inventory management. Additional duties, projects, or IT initiatives may also require assistance from the Tech.

Desktop Support Technician Qualifications: 

  • Customer service skills, willingness to address and diffuse difficult/sensitive situations involving support
  • 2+ years on a helpdesk or desktop support team (preferably on a team of 6+, with 3000+ customers) supporting
  • MS Windows environment
  • MS Office support
  • Active Directory
  • Network connectivity
  • Remote connectivity
  • Desktop hardware issues
  • Printer queues
  • PDA / Mobile device support
  • Experience with an enterprise level help desk ticketing system
  • Experience with a remote desktop support solution
  • Minor server admin experience (remote management, reboots, rack management)
  • Minor networking experience (cabling, patching, network issue diagnostic skills)
  • Intermediate networking experience (LAN, MAN, WLAN skills, remote management, deployment)

Job Requirements

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.