Desktop Support Analyst in Los Angeles, CA at DISYS

Date Posted: 3/29/2018

Job Snapshot

Job Description

Job Description:

The Help Desk Analyst II provides technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all software/hardware installed or maintained by the hospital. This may include business specific application software and hardware.


Qualifications:

Approximately 3-6 years of experience in an Information Technology (IT) discipline and/or Customer Service Call center. 1-3 years experience in hardware provisioning, installation, configuration, maintenance, and troubleshooting.


Skills & Knowledge:

Windows 95/98/XP, Microsoft Office 97/2000/XP/2003 troubleshooting experience. Knowledge of LAN/WAN networking, workstations, operating systems, and applications. Good problem solving, communication, results oriented, team oriented and customer service skills. Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction or supervision. Excellent verbal and written communication skills a must.


Qual Call Notes:

  • Familiar with both Apple and PC Support.
  • Wil be an addition to a four person team of VIP Support Technicians. Working mostly with C-Level Executives and Back Office staff. 25% to 30% work with clinicians. Occassional travel to Executive residences.
  • Rotating on call support (one week per month); 10% differencial on hourly rate. Typical business hours, otherwise.
  • Need polished professional; outstanding comm/presentation skills are a must.
  • Job focuses on hardware and software provisioning and support, PC and Apple support (iPhones, Tablets, Laptops, AirBooks...some Androids, but mostly iPhones). PC's are mostly Dell All-in-One Thin Clients with VDI. Need Virtual Desk Infrastructure experience.
  • 20 people on support team from a client facing desktop perspective. There are currently four VIP support team members with one Lead. Mostly hands on, but some phone work. VIP team has specific set of clients.
  • Lenovo shop
  • Tech certs: MCSE, Windows 10 (entry level), and 1st level MAC certification¬†
  • Education: No specific requirements
  • Soft skills: polished, good comm skills, reliable
  • Will get assigned to a parking lot and get shuttled to hospital, or can park closer but would have to pay out of pocket for that priviledge. Hospital will pay 75% of public transit should candidate choose to take MetroLink.
  • Some in-house apps, but no training regarding those apps...team has to figure it out.
  • Former environment: Operations support (5000+ user environment at the very least). OK with long term helpdesk/service ops background.
  • CIO likes to promote from within.
  • Day to day is business casual; slacks and polo or button down (M-T); Jeans on Fridays

Job Requirements

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.