Customer Support in Islandia, NY at DISYS

Date Posted: 6/5/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Islandia, NY
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    6/5/2018

Job Description


•        Position: IT Customer Support Analyst - 4



•        Location: Islandia, NY



•        Duration: 2+ Months Contract on W2


Duties:



•        Work in either Service Desk or on the client site to coordinate, diagnose and troubleshoot incoming employee calls or incident tickets.



•        Provide highly visible customer support through the performance of onsite installation, as well as overseeing any necessary diagnosis, troubleshooting, service and repair of complex equipment and systems.



•        Provide support services to employees with information technology issues involving applications or data, and educational technologies.



•        Provide timely resolution of problems or escalation on behalf of customer to appropriate personnel, and provides case status updates to management and end-users.



•        Develop, document and implement standard operating procedures and customer service guidelines.



•        May be involved in supporting conferences and large training meetings of users in one location. During these times, local support is critical and provides proactive time for upgrades, maintenance, etc.



•        Make routine or required customer actions to meet customer needs.



•        Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up.



•        May handle escalated issues passed on from co-workers or subordinates.



•        During times of emergencies, outages and project planned work; be on call and available until the event is addressed.



•        During system conversions, extra effort may be required in order to ensure the roll out of the system is successful.



•        Perform other job-related duties as assigned.

Job Requirements

Skills:



•        Apply acquired job skills and company policies and procedures to complete assigned tasks.



•        Develop applied knowledge of ITIL incident and problem management techniques.



•        Give and receive information such as options, technical direction, instructions and reporting results



•        Strong communication and interpersonal skills required to understand, troubleshoot and calm problem situations.



•        Basic office equipment and Microsoft Office.



•        Has solid foundation in many of the critical IT competencies needed to perform the job.



Required Skills:



•        NETWORKING



•        Apple Products



•        Dell Computers



•        Laptops



•        CUSTOMER SUPPORT



Additional Skills:



•        ITIL



•        CUSTOMER SERVICE



•        CUSTOMER SERVICE ORIENTED



•        MAINTENANCE



•        MICROSOFT OFFICE



•        RETAIL SALES



•        SELF MOTIVATED



•        SERVICE DESK



•        TRAINING


Thanks



Kishore Vasudevan


Technical Recruiter


Digital Intelligence Systems (DISYS)


Email: kishore.vasudevan@disys.com


Ph No: 551-226-5366


LinkedIn: https://in.linkedin.com/in/kishore-vasudevan-349507120


“Don’t dream your success. Work for it !!!



Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.