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Customer Service in Cranberry Township, PA at DISYS

Date Posted: 12/7/2018

Job Snapshot

Job Description

Critical Requirement: Client is seeking for Data entry/ customer service 

Interview type: Phone

JOB SUMMARY:

Provides administrative processes support for routine back office tasks such as client support processing, researching customer deposit and loan-related questions/problems, and performing miscellaneous customer and account maintenance as defined by client specific procedures. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on efficient processing of high-volume transaction-oriented assignments.

GENERAL DUTIES & RESPONSIBILITIES:

  • Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
  • Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor.
  • Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
  • Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work groups escalation guidelines.
  • Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
  • Assists in tracking, compiling, and completing reports as assigned.
  • Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.
  • May mentor and guide more junior Account Services Specialists and/or proactively assist in production issues and questions.
  • Maintains up-to-date procedure manuals and writes drafts for changes to procedures.
  • May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.
  • Performs other related duties as assigned.

Job Requirements

EDUCATIONAL REQUIREMENTS:

A high school diploma or GED is required for this role. GENERAL KNOWLEDGE, SKILLS & ABILITIES:

  • Knowledge of banking principles, operations and processes
  • Strong PC skills with basic knowledge of Microsoft Office applications
  • Detail-oriented and customer-driven, focusing on providing the highest quality products and services to internal and external clients
  • Excellent data entry skill
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
  • Excellent verbal and written communication skills
  • Effective analytical, problem-solving, team, and time management skills
  • Ability to work independently on problem tickets within the client problem ticket solution
  • Ability to maintain confidentiality and carry out assignments that are sensitive in nature
  • Ability to work both independently and in a team environment

Additional Skills: Entry level role. Basic skills with moderate level of proficiency. Works on assignments that are routine in nature and which follow accepted practice. Normally follows established procedures on assignments, and requires general instructions for most assignments. Works under close supervision with little latitude for independent judgement. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to two years of experience in a customer-service or data-entry related position in a service industry. One or more years of banking experience is preferred.

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.

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