Customer Service in Tempe, AZ at DISYS

Date Posted: 7/3/2018

Job Snapshot

Job Description


We have 15 openings in Financial Crimes and Services for one of the largest National Banking Institutions!!   ***START ASAP***



ALL INBOUND CALLS



Location:   Chandler, AZ 85286



Pay Rate: $14.50 per hour –


 


 Start Date: 07/16  


Hours:  All candidates must be able to work an 8 hour shift within the hours of 8:00 am – 9:30 pm, also be able to work either Saturday or Sunday


 


Candidates that will work:


Bank Tellers


Bilingual – Not mandatory but we have hired almost 100% of all bilingual subs


Call Center – Call center people with good job history will be hired –


Financial background – Anyone who has worked with financials will do well for this role


Criminal Justice


 



 Must have reliable transportation – 



Job Description:


This will be taking inbound calls in a banking call center for debit card fraud.  The average call is 16 ½ minutes and average between 40 to 55 calls per day.  This will be talking with customers who have had a charge on their debit card that they are disputing.  Must have excellent customer service and empathy for the customer as they have been charged and are usually upset.  Must be able to make quick decisions on to whether it is a fraudulent charge or not.  Must be able to keep a conversation with the customer and have empathy for their situation.  Will handle wide variety of calls and will be checking status of claims, adding transactions, fee adjustments, interest adjustments for fraudulent charges, closing cards, re-opening cards, they need to look for ways to help the customer and pay the customers or be able to effectively communicate a denial.  ***ALL INBOUND CALLS***



START YOUR NEW JOB HELPING PEOPLE ASAP



CALL 480-269-9598



AND SEND RESUME TO :   DANIEL.PALLADINO@Disys.com

Job Requirements

MUST BE ABLE TO PASS CRIMINAL BACKGROUND CHECK 
MUST BE ABLE TO TRANSPORT SELF RELIABLY TO AND FROM WORK 
MUST BE ABLE TO WORK HOURS SPECIFIED 
MUST HAVE SOME RELEVANT PRIOR EXPERIENCE

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.