Customer Service Representative in Winston Salem, NC at DISYS

Date Posted: 10/24/2018

Job Snapshot

Job Description

Job Title: Customer Service Representative

Client: Large Bank

Location: Winston Salem, NC

Duration: 18 month initial contract, extendable to 24 months, and eligible for conversion to FTE for top performers.

Details:

•        2+ years of customer service experience

•        Working within a diverse group, team members strive to accomplish goals that are focused on the business needs of our internal clients through teamwork and cooperation.

•        Very analytical, self-starter and excellent attendance record.

•       A typical work day will be primarily spent processing phone calls received from technicians, branch employees, internal partners and equipment project requests and making work order escalations to service providers

•       Entering work order information accurately into the SES system of record (OT2) to record and track service requests for our internal clients

•       Resolve internal customer equipment issues, using multiple resources and records

•       Works under general supervision following established procedures; Exercises some judgment within guidelines

•       Acts as escalation point for analysts concerning complex equipment issues

•       Work closely with vendors to escalate and problem resolution.

•       Provide support to Security Agents following Branch related robberies

•       Conduct periodic equipment quality assessments and equipment installation certifications.

•       Process STAR assessments from Security Agents addressing urgent needs to provide security and ensure the branch has all of the necessary security equipment and ensure that all service security needs are met.

•       Provide Disaster Recovery as needed during an inclement weather event and or potential security threat. Employees are ask to report to work or provide support with little notice as needed to assist in an emergency situation.

•       This position is in a production environment where specific team member standards for quality, quantity, and dependability are required. Team members must be self-motivated and have the ability to quickly make decisions, applying skills learned while being accountable for accuracy.

Job Requirements

*2 Years of Customer Service Experience 

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.

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