Customer Service Representative in Plano, TX at DISYS

Date Posted: 10/4/2018

Job Snapshot

Job Description


  • High school diploma or general education degree (GED) required.

  • Call Center experience preferred. Minimum two years of related experience.

  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

  • Ability to calculate simple figures such as percentages.

  • Ability to understand and carry out general instructions in standard situations.

  • Ability to solve problems in standard situations.

  • Requires basic analytical skills.

  • Intermediate Knowledge of Microsoft Office Suite products.

  • Ability to type 45-50 WPM. 

Job Requirements

  • The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

  • Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

  • Generates and dispatches service request work orders for completion by vendors.

  • Schedules conference rooms and audio visual equipment.

  • Responds to customer inquires and concerns.

  • Follows up with customers to ensure customer satisfaction.

  • Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

  • Contacts customer for additional information and communicating the steps in the work order process.

  • Runs, reviews, and distributes various customer service reports as necessary.

  • May generate and dispatch service request work orders for completion by vendors.

  • May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.

  • Provides informal assistance such as technical guidance and/or training to co-workers.

  • Other duties may be assigned.

  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.

  • Errors in judgment may cause short-term impact to co-workers and supervisor. 

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.