Customer Service Representative 2

Job Tittle: Customer Service Representative

Location: Nashville TN 37203

Duration: 6-12 Months Assignment

First Shift-, 8-5---2 Days Onsite Minimum Now.

Job Description:-

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.

Customer service agents may be inbound, outbound or a combination of both.

Position's Contributions to Work Group:

• Processes lease option financing requests, performs credit investigation on End Of Lease customers.
• Responds to customer calls and inquire through the End Of Lease processes.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  
  Typical task breakdown:

• Processes lease option financing requests, performs credit investigation on End Of Lease customers.
• Reponds to customer calls and inquire through the End Of Lease process.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Interaction with team:

• Daily via MS Teams Chat, MS Teams Phone, email, and in-person meetings.

Work environment:

• Fast paced and collaborative.

Education & Experience Required:

• Bachelor degree preferred but not required.
• At least a High School Diploma or GED required.
• 2 to 4 years of customer service experience related.

Technical Skills

• MS Suite.
• Oracle.
• Salesforce.
• Capital stream (preferred but not required).

Soft Skills

(Required)

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one's time.

Interview Process

• Minimum 1 interview with hiring manager.
• Around 45 minutes via teams meeting with camera on.

Disqualifiers/Red Flags:

• No experience at all in customer service will be a disqualifier.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.