CUSTOMER CARE SUPPORT in Alpharetta, GA at DISYS

Date Posted: 10/30/2018

Job Snapshot

Job Description

We are looking for candidates that will have a direct impact on our future growth. The CSR role has a dual focus in that it supports the Inside Sales team processes and also interacts with customers and vendors when necessary. This is a dynamic position that requires outstanding organizational and communication skills as well as the ability to multi-task in a fast paced and growing environment. The ideal candidate will be team focused, look to master this role, and prepare to grow into larger responsibilities within the sales organization.

Job Requirements

Essential Duties/Responsibilities:


• Create, update, and process customer orders


• Prepare and distribute customer quotes in a timely manner


• Address and follow up on customer inquiries, concerns, and requests in a timely manner


• Coordinate with Fulfillment as necessary to ensure timely delivery of materials


• Use both phone and digital communication to maximize existing and new customer relationships


• In every opportunity, provide world-class customer service to both internal and external stakeholders


• When necessary, work with outside vendors to secure needed materials


• Support both the Inside and Outside sales efforts with required tasks understanding and promoting all organizational objectives and initiatives


• Expedite backorders and execute needed customer returns per policy standards

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.