CRM Business Analyst in Raleigh, NC at DISYS

Date Posted: 8/29/2018

Job Snapshot

Job Description

Title: CRM Business Analyst

Location: Raleigh, NC

Duration: 3 to 4 months

Rate: $50W2

DISYS is seeking a CRM Business Analyst to support our client’s SalesForce and ServiceNow systems. 

The successful candidate will have an understanding of CRM applications including some technical background with either SalesForce.com or ServiceNow including knowledge of application functionality, architecture, configuration and customization methods as well as integration techniques. In addition, the candidate should have detailed understanding of a CRM application so as to be able to communicate effectively with users on design, configuration and implementation of CRM related projects. The successful candidate should have a strong background in writing functional and technical documents.

Primary responsibilities include:

  • Ability to comprehend customer/business requirements and translate these requirements in to associated project documents (functional/technical analysis).
  • Perform configuration level tasks to meet business requirements including field setups, page layouts, role/profile changes, etc.
  • Hands-on functional testing and validation of business requirements and system functionality.
  • Have a solid understanding of the systems, tools and processes that interface with SalesForce and ServiceNow.
  • Working within a disciplined change control environment along with understanding of a SDLC process and procedure.
  • Use of company mandated software application to track support cases/tickets
  • Required to communicate with end users and to organize the priority of issues that arise on a day to day basis.

Knowledge & Experience

  • 4+ years of technical BA experience with a very strong service-oriented background
  • 1-2 years of CRM configuration experience. Preferably SalesForce, ServiceNow is a plus.
  • 5+ years of total IT experience
  • Proven experience CRM implementations
  • Proficiency in authoring functional and technical documentation
  • Proficiency in working with business users and team members on all aspects of CRM functional design and configuration

Job Requirements

business analysis, documentation, salesforce, servicenow

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.