Credit Representative in Houston, TX at DISYS

Date Posted: 4/11/2018

Job Snapshot

Job Description

Summary:


Manage receivables through risk assessments for credit policy exceptions, monitoring status and coordinating activities supporting company's customer credit and collections policies for residential and small commercial accounts. 


Role Specific Duties/Responsibilities:


  • Apply the company's credit and collection policies, practices and procedures to the credit requirements of designated customer accounts.

  • Review files, reports and credit bureau documents and financial statements of customers to ensure they meet deposit requirements.

  • Extend credit to customers in accordance with established policy and terms.

  • Analyze customers’ financial situations and determine whether to extend credit beyond established policy criteria.

  • Analyze credit risk for aggregated portfolios of customers as well as individual accounts.

  • Carry out the established program for the follow up and collection of accounts receivable.

  • Communicate requests with management for special applications for credit that are outside of standard policies and procedures.

  • Investigate and prepare findings to complaints from customers for development of response to Public Utility Commission, consumer advocates, media and management.

  • Evaluate customer eligibility (i.e. low income status) for PUC mandated activities and programs.

  • Process development and implementation of credit policies/procedures.

Job Requirements

Role Specific Knowledge, Skills and Abilities:


  • Proficient mathematical/analytical skills.

  • Ability to communicate clearly with customers using a telephone instrument or in person while maintaining composure and control.

  • Must be able to work independently and multi-task.

  • Ability to read and understand contractual documents and prepare company correspondence.

  • Analyze customer accounts, spreadsheets, and databases to resolve customer issues.

  • Must be detail oriented with a focus on accuracy and completeness.

  • Must be able to communicate effectively in oral and written form.

  • Flexible to adapt effectively to new and changing responsibilities and situations.

  • Proficient in MS Office applications, including Word, Excel, and other related applications.

  • Positions available for English-only and English/Spanish speaking representatives



Experience:


  • Six months to two years credit and collections experience required, with at least 6 months experience with Reliant Energy credit/collections systems and processes.


Education:


  • Bachelor’s degree in business or related area from accredited four-year university is preferred.

  • Experience may substitute for college education, in which case a high school diploma or equivalent is required.

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.