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Collections Supervisor in McLean, VA at DISYS

Date Posted: 11/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    McLean, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

This individual will be responsible for managing the day-to-day operation of the collections team staff. Provides department supervision to ensure policy and procedures are followed in support of our organizational strategy and attainment of organizational goals and objectives. The Collections Supervisor upholds and models our DISYS culture and values. Maintains a positive work environment focusing on coaching training, mentoring and motivating staff.

 Key Performance Indicators (Specifics as identified in Key Responsibilities)

•Manage collection team’s activities and ensures daily, weekly and monthly goals and deadlines are met. •Ensure 13.4% All Past Due metric is met •Reduce >60 overdue billed receivables to less than or equal to $100K •Proficiently communicates changes in internal process and procedures to key stakeholders •Effectively and independently manage deadlines and multiple conflicting priorities •Communicates effectively with internal and external business partners •Demonstrates solid understanding of department procedures and knows when and how to escalate issues. •Partners with and maintains respectful relationships with internal and external business partners to quickly resolve outstanding balances •Supports staff with a consistently respectful, trustworthy, and open-minded attitude •Receives constructive feedback openly and takes action.

•Seeks to improve processes and presents ideas accordingly  

 Key Responsibilities

•Ensure staff is meeting production goals, complying with company standards and federal collection laws and generally performing the essential functions of their position •Create & maintain weekly Cash-Collections Forecast •Provide excellent customer service to internal/external partners to ensure timely resolution of collection issues and customer disputes. •Develops, mentors, motivates, coaches and monitors performance to enhance service and performance results.  •Assisting in the development of annual performance goals, conduct training plans for each direct report, administers performance evaluations and recommends appropriate personnel actions. •Develop and prepare periodic reports for management on outstanding receivables status and collection activity. •Analyze data and develop strategic improvement plans based on trend patterns •Proficiently communicate with senior management •Project management related to AR departments. Projects may include developing procedures, recommending and implementing business process improvements and participation in financial system upgrade and improvement projects •Ensure compliance with annual external audit, internal audit recommendations, and departmental accounting policies and procedures. •Monitor payment performance and financial liquidity of existing customers in delinquent status. 

•Monitor work standards on an ongoing basis, and as appropriate, make recommendations for change

Job Requirements

 Overall Requirements

•Bachelor's degree in accounting/finance or related field
•5-8 years of accounts receivable experience that demonstrates a substantial knowledge of the entire billing and collections cycle
•3-5 years of collections experience that demonstrates a substantial knowledge of Corporate credit and collection activities
•Supervisory/Leadership experience in a Collections/Customer Service environment
•Proficient knowledge of Excel, Power Point, Word with ability to create reports
•Must be able to coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion.
•Excellent written and verbal communication, project management and analytical skills required
•Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
•Experience with PeopleSoft Financial SystemsDigital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.