Collections Representative 5 in San Francisco, CA at DISYS

Date Posted: 1/23/2018

Job Snapshot

Job Description

BHJOB8895_104302  Summary of Collections Representative

  • Seeking an Collections Representative to perform various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency, losses and increase recoveries. A typical Collections Representative may also be responsible for preparing documentation, processing proceeds of sales, and assisting customer with redemptions or reinstatements.

Manager Notes for Collections Representative

  • Account Collections (Ability to research on customer’s accounts)
  • $ Amount of profiles collected on
  • High Volume
  • Banking/Finance
  • H.S Diploma


  • Commercial Loans
  • Bachelor’s Degree

What personality traits/skills best fit for Collections Representative  

  • Ambitious
  • Bubbly
  • Friendly

Job Responsibilities for Collections Representative

  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
  • Take all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound calls.
  • May initiate and prepare files for repossession, charge-off, NOD and skip trace.
  • Uses various collection systems to update customers’ accounts and to send correspondence.
  • Ensure recovered/returned collateral is logged into inventory system.
  • Obtains collateral values through available sources.
  • Identifies and handles problem title situations.
  • Processes sales proceeds and prepares sales packages.
  • Produces all inventory reports.
  • Communicates with various auctions, repossession companies, motor vehicle offices throughout the United States and other departments within Consumer Credit Division.
  • Provides back up for transportation of recovered/returned collateral.
  • Knows, understands, and adheres to Fair Debt Collections Practice Act, Collection Laws, and Fair Credit Reporting Act.
  • Communicates with customers regarding reinstatements, redemptions, and any disputes.

Other job duties may include the following:

  • Understands and adheres to Fannie Mae (FNMA), FHA (HUD), Veteran’s Administration (VA), and all private mortgage insurer’s (PMI) rules and guidelines.

Skills need for Collections Representative

  • Ability to assess customer’s financial situation for possible referral for loss mitigation.
  • Verbal and written communication skills, attention to detail, and critical thinking.
  • Ability to work independently and manage one’s time.
  • Knowledge of federal, state, and company policies, procedures and regulations as related to accounting.
  • Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related software.

Education/Experience for Collections Representative

  • High school diploma or GED required. Associate's degree in accounting or related financial discipline preferred.
  • 10+ years financial and/or accounting experience required.

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.