CMDB Modeler - Expert Level in Spring, TX at DISYS

Date Posted: 6/13/2018

Job Snapshot

Job Description

Position: Remedy CMDB SME

Location: The Woodlands, Texas

Duration: 12+ months 


Responsibilities include:

The CMDB modeler will be initially engaged in CMDB modeling activities, acting as a single point of contact designing patterns that will create unique and discoverable application in ADDM.

Besides the modeling activity, the analyst will be learning the overall ERP data design in order to be gradually engaged in data management support activities.

Maintain and support CMDB (Configuration Management Database) under the Remedy ITSM (IT Services Management) Suite.

Lead/Assist efforts to ensure data quality and consistency, assist complete technical design work, data modeling, CMDB related project tasks for IT, identify opportunities to design, develop, and code data load / conversion programs / scripts from existing systems into CMDB. 

CMDB is a single, enterprise-wide repository of all information related to the components (infrastructure, applications, users, services) across the IT landscape and will help IT understand the relationships between these components and track their configuration. CMDB will rely on automation and discovery tools.


Activities to be handled:

  • Learn / support the client ERP data architecture and flows
  • Monitor Application modeling requests via ITSM
  • Contact Application Design lead to make sure that application exists in the client Application master library
  • Engage the Application support group to understand the overall design
  • Build the ADDM discover pattern to be used to auto-discover the Application components
  • Validate the model accuracy with subject matter experts / track model sustainability
  • Analyze the overall model robustness. Troubleshoot whenever components stop being discovered, Follow-up with customers
  • Develop / run Data quality metrics to make sure CMDB models are consistent cross systems
  • Look at opportunities to streamline the Application modeling process
  • Assist in utilizing and extending the discovery, data, and business application model capabilities of ADDM
  • Provide basic troubleshooting of connectivity from server to ADDM Top of System
  • Be gradually involved in Data management troubleshooting / support activities

Additional Skills: Remedy CMDB SME/Data Support Analyst. Advance SQL skills to create and optimize existing queries.


Basic Job Functions        

  • Learn technical details specific to BMC Atrium Configuration Management Database (CMDB) and related software
  • Own resolution of assigned problem tickets, conduct root cause analysis, and recommend / implement fixes
  • Perform technical maintenance to ensure data integrity within CMDB
  • Leverage data reconciliation tools within CMDB
  • Provide technical expertise on CMDB for critical production problem resolution and major operational issues (e.g. integrations to/from CMDB, data loads/reports, data quality)
  • Leverage technical expertise to proactively provide guidance and recommendations to improve CMDB support and maintain Data quality
  • Assist with designing common data loading routines / structures to enable scalability (avoids additional design work for future projects which might need data from the same source)
  • Understand in detail how data is consumed and used within BMC tools deployed by IT projects
  • Assist modeling to understand data dependencies (deep understanding of data structure: classes, attributes, relationships)
  • Translate business requirements into functional design within CMDB

Skills considered an advantage (Nice-to-have):

-              Prior experience performing data modeling / mapping and designing data structures

-              Prior experience with web services and APIs

-              Prior role as a data architect / data modeler on a project / application

-              Prior role as a database administrator (DBA)

-              Prior experience working with a data warehouse

-              Prior experience with PowerShell scripts


Computing Environment:

Windows Server 2008/2012; Microsoft SQL Server 2014/2016; BMC Atrium Configuration Management Database (CMDB); BMC Remedy IT Service Management (ITSM) tools (e.g. cmdbdriver, BRDI – data import, DDM – data migration, etc.)

Job Requirements

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.