Client Care Specialist III in Kalamazoo at DISYS

Date Posted: 9/12/2018

Job Snapshot

Job Description

Client Care Specialist III - Seeking to hire a professional Client Care Specialist level III to assist with Treasury Management Clients, within a Major Financial Fortune 500 Corporate Headquarters. This position is responsible for providing enterprise wide customer service and support for Treasury Management clients. The Client Care Specialist III is empowered to make decisions necessary to resolve customer problems and provide exceptional quality client services. The role of the Client Care Specialist III will include investigating and resolving an array of complex and routine business related issues and functionality questions for internal and external clients. The candidate will interact effectively with all levels of bank personnel, including outside software vendors, bank operations, implementation support and officers. 



The Client Care Specialist III will be a vital member of our team as you interact daily with our most essential asset—our clients. As a member of Client Care, you will be expected to execute with positive energy in a fast paced work environment, with little to no supervision. Treasury Management Client Care is committed to enhancing the client experience, and through teamwork and integrity, you will help make this a reality.



Please see below for Client Care Specialist III Responsibilities: 



• Respond to routine, complex, and diverse client service inquiries via telephone, email, and/or through our Service Request system. 
• Effectively listen and assess the needs of the client while owning the outcome. 
• When applicable work to determine root cause 
• Successfully interact with various areas and levels of bank operations, outside vendors, implementation           teams, product management and sales. 
• Support the growth and retention of clients by active listening, referrals, offering alternatives and delivering consultative client care. 

Job Requirements

Client Care Specialist III must haves: 



  • Exceptional Customer Service skills

  • Excellent verbal, active listening and written communication skills

  • Strong analytical, problem solving and consultative skills 

  • The ability to respond to difficult customer situations and resolve them; or recognize when to escalate 

  • Computer skills including proficiency with Microsoft Word, Excel and email systems


Nice to haves: 


  • Strong multi-tasking, time management and organizational skills

  • Critical thinking skills are imperative for this role 



Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.

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