Call Center Specialist

Seeking experienced Call Center Customer Service Representatives to join our team. Handle high call volumes, conflict resolution, and educate customers on toll charges.

Requirements:

• 2+ years of call center experience.
• Conflict resolution skills.
• Ability to remain composed under pressure.

Responsibilities:

• Resolve customer conflicts related to toll charges.
• Educate customers on toll charge reasons.
• Manage Florida's toll and violations program.
• Opportunity to earn more for bilingual candidates.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.